IT Support Technician Apprentice: Hands-On Training

Catchwork; Southampton; Hybrid; GBP 15,000 - 24,000; Full time

Job summary

TRUMPF Laser UK Limited in Southampton is seeking an IT Support Technician Apprentice to join the IT Service Desk, providing 1st and 2nd line support and assisting with the rollout of new products. Training to be provided: Level 3 IT Support Technician Apprenticeship Standard, 22 months with 25 days at the PETA training centre in Cosham.

You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach, and there are progression routes on apprenticeship completion.

Qualifications

• GCSE maths and English with at least grade C/4.
• Strong communication and teamwork abilities.
• Good organisation and attention to detail.

Responsibilities

• Monitor and respond quickly to IT ServiceDesk requests.
• Troubleshoot hardware and software problems.
• Escalate requests to appropriate party as needed.
• Replace or repair defective equipment or components.
• Provide on-site desktop/laptop support including imaging and deployment.
• Provide minor telecom system support including mobile devices and voicemail.
• Maintain inventory of equipment, software and licenses.
• Ensure new starters have the right computer system and access.
• Conduct IT training for new users and explain support processes.
• Assist leaver process, ensuring equipment is identified and returned.

Skills

Communication skills

Multitasking

Problem solving

Motivated

Organised

Attention to detail

Dynamic

Teamwork

Education

GCSEs in Maths & English (Grade C/4)

Job description

TRUMPF Laser UK Limited in Southampton is seeking an IT Support Technician Apprentice to join the IT Service Desk, providing 1st and 2nd line support and assisting with the rollout of new products. Training to be provided: Level 3 IT Support Technician Apprenticeship Standard, 22 months with 25 days at the PETA training centre in Cosham.

You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach, and there are progression routes on apprenticeship completion.