IT Support Technician Apprentice — Hands-On in Oxford

Abundant Code; Oxford; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

38 days leave

Bank holidays

Pension scheme

Student discount

Apprenticeship awards

Job summary

The University of Oxford is offering an apprenticeship for an Apprentice IT Support Technician in the Nuffield Department of Medicine. You will join the MSD IT reactive team providing first-line IT support to staff, students and visitors across Oxford buildings.

With training, you will learn to resolve routine issues, set up equipment for new staff, image devices, manage accounts and help keep IT documentation up to date while following information security policies.

Responsibilities

• Join the MSD IT reactive team to deliver first‑line IT support across Oxford buildings and units.
• Assist with setting up equipment for new staff, including imaging and configuring desktops and laptops.
• Help maintain clear IT documentation and manage accounts and passwords in line with policies.
• Escalate more complex issues to experienced colleagues while developing technical knowledge.

Job description

The University of Oxford is offering an apprenticeship for an Apprentice IT Support Technician in the Nuffield Department of Medicine. You will join the MSD IT reactive team providing first-line IT support to staff, students and visitors across Oxford buildings.

With training, you will learn to resolve routine issues, set up equipment for new staff, image devices, manage accounts and help keep IT documentation up to date while following information security policies.