Apprentice IT Support Technician

University of Oxford; Oxford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

38 days annual leave incl. BankHoliday

Student discounts

Apprenticeship awards

Job summary

University of Oxford invites applications for an Apprentice IT Support Technician in the Nuffield Department of Medicine. You will join the new MSD IT reactive team to deliver first‑line IT services across medical departments, assisting with hardware, software, AV, and online platforms.

Training will help you resolve simple issues and escalate more complex problems to experienced colleagues. You will learn to set up equipment for new staff, register assets, image and configure desktops and

Qualifications

• GCSE Maths and English with grade C or equivalent.
• Evidence of basic IT literacy and a willingness to learn on the job.

Responsibilities

• Provide first‑line IT support to NDM staff, students and visitors across Oxford buildings.
• Assist with setting up equipment for new staff, including imaging and configuring desktops and laptops.
• Maintain clear IT documentation and manage routine service tickets.
• Assist with authorised account and password queries and understand information security policies.

Education

GCSE Maths & English (C) or equivalent

Job description

We have an exciting opportunity for you to join the University of Oxford as an Apprentice IT Support Technician in the Nuffield Department of Medicine. The Apprentice IT Support Technician will join the newly created MSD IT reactive team, which provides IT services across the University of Oxford's medical departments. Working as part of the IT Team, you will develop practical IT support skills while helping to provide essential first-line support to NDM staff, students and visitors across Oxford buildings and units. You will work alongside experienced IT colleagues and gain hands-on experience of delivering efficient, professional and customer-focused IT services that support the Department's scientific, academic and administrative activities. You will act as an initial point of contact for routine IT queries and service tickets relating to computer hardware, software, audio-visual services and online platforms. With guidance and training, you will learn how to resolve straightforward technical issues and resume more complex problems to experienced colleagues. You will assist with setting up equipment for new members of staff, including registering assets and imaging and configuring desktop and laptop computers. You will also help maintain clear and accessible IT documentation, assist with authorised account and password queries, and develop an understanding of University policies and procedures relating to information security, data protection and responsible computer use. Throughout your apprenticeship, you will provide a helpful, timely and professional service while developing your technical knowledge and confidence. About you You will be passionate about starting your career in IT and excited about the opportunity of becoming an apprentice at the University of Oxford. You may be starting your career or you may be looking for a career change. To complete the level 3 apprenticeship you will need to evidence passes at 9-4 or A

• -C in GCSE Maths and English, or equivalent. Regardless of your prior qualifications Basingstoke iTec College will require you to complete a short initial assessment during the application process. There are also government residency requirements for Apprenticeship funding which the Training Provider will be able to advise on.

What we offer Our apprentices are never on their own, you will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual's unique contribution. Over 80% of our apprentices continue with us in the role they have been trained for after their Apprenticeship and that is just the start of their career.

Apprentice Grade 1: Salary in range £26,686 per annum (pro rata). This is inclusive of a pensionable Oxford University Weighting of £1,730 per year (pro rata)., You will receive 38 days' annual leave inclusive of Bank Holiday and fixed closure dates, discounted travel, an excellent contributory pension scheme, and student discount. You will also be part of the University's annual apprenticeship awards.