Apprentice IT Support Technician: Kickstart Tech Career

University of Oxford; Oxford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

38 days annual leave incl. BankHoliday

Student discounts

Apprenticeship awards

Job summary

University of Oxford invites applications for an Apprentice IT Support Technician in the Nuffield Department of Medicine. You will join the new MSD IT reactive team to deliver first‑line IT services across medical departments, assisting with hardware, software, AV, and online platforms.

Training will help you resolve simple issues and escalate more complex problems to experienced colleagues. You will learn to set up equipment for new staff, register assets, image and configure desktops and

Qualifications

• GCSE Maths and English with grade C or equivalent.
• Evidence of basic IT literacy and a willingness to learn on the job.

Responsibilities

• Provide first‑line IT support to NDM staff, students and visitors across Oxford buildings.
• Assist with setting up equipment for new staff, including imaging and configuring desktops and laptops.
• Maintain clear IT documentation and manage routine service tickets.
• Assist with authorised account and password queries and understand information security policies.

Education

GCSE Maths & English (C) or equivalent

Job description

University of Oxford invites applications for an Apprentice IT Support Technician in the Nuffield Department of Medicine. You will join the new MSD IT reactive team to deliver first‑line IT services across medical departments, assisting with hardware, software, AV, and online platforms.

Training will help you resolve simple issues and escalate more complex problems to experienced colleagues. You will learn to set up equipment for new staff, register assets, image and configure desktops and