IT Support Technician (1st line)

Forward Role Recruitment; Liverpool; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days holiday + 8 bank holidays

Company pension

Life insurance

Free parking on-site

Smart casual dress code

Job summary

A dynamic UK retailer is seeking an IT Support Technician to join their in-house IT team in Liverpool. With a competitive salary of up to £32,000, this role provides an opportunity to build and shape the IT function from the ground up. The ideal candidate will have a basic understanding of IT systems, excellent communication skills, and a passion for learning within a fast-paced environment. Enjoy additional benefits including 25 days holiday, performance bonuses, and a vibrant company culture.

Qualifications

• Experience in IT support or transitioning from a customer service background.
• Ability to thrive in a fast-paced environment.
• Enthusiasm to learn and develop technical skills.

Responsibilities

• Respond to and resolve 1st line IT incidents.
• Manage support tickets through the incident management system.
• Provide application support for ERP systems.

Skills

Excellent communication skills

Basic understanding of IT systems

Problem-solving abilities

Tools

Microsoft 365

SharePoint

NetSuite

Job description

IT Support Technician – Liverpool (On-site) | Up to £32,000 + Benefits

I’m working with one of the fastest‑growing retailers in the UK. They’re building their IT support function in‑house for the first time, moving away from external support to create a dedicated IT team supporting 120+ colleagues across the business. This is a fantastic opportunity to be one of the founding members of their IT function and genuinely shape the role as it evolves.

The Role

As their first dedicated IT Support Technician, you’ll work closely with the Technology Manager to deliver excellent IT services across the business.

Your day‑to‑day will include:

• Responding to and resolving 1st line IT incidents, problems and requests
• Password resets, login issues and account management
• Setting up new starters with hardware and user accounts (onboarding/offboarding processes)
• Wi‑Fi troubleshooting, network connectivity and basic network support
• Hardware setup, maintenance and troubleshooting across end‑user computing devices
• Managing and resolving support tickets through the incident management system
• Supporting cloud‑based systems including Microsoft 365 and SharePoint
• Providing application support for their ERP system (NetSuite) and e‑commerce platforms
• Assisting with rolling out updates and maintenance to applications and equipment
• Supporting colleagues with training on systems and technology

This role is ideal for:

• An IT support technician who isn’t seeing real progression at their current role
• Someone transitioning into IT from a customer‑service or retail background
• An apprentice ready for their next step up
• Anyone who thrives in a fast‑paced, people‑focused environment
• Excellent communication skills, supporting colleagues at all levels
• Basic understanding of IT systems, troubleshooting and end‑user computing
• Problem‑solving abilities and staying calm under pressure
• Enthusiasm to learn and develop technical knowledge
• Comfortable working in a dynamic, rapidly growing business

Nice to have:

• Experience in e‑commerce or retail environments
• Familiarity with cloud‑based systems (Microsoft 365, SharePoint)
• Knowledge of ERP systems (NetSuite), warehouse management systems or e‑commerce platforms
• Understanding of network devices (switches, routers, firewalls)
• Awareness of IT and cyber‑security best practices

What’s in it for you?

• Competitive salary up to £32,000 DOE
• Performance‑based bonus
• 25 days holiday + 8 bank holidays + your birthday off
• Company pension
• Life insurance
• Enhanced maternity & paternity leave
• Benefits platform
• Free parking on‑site + free refreshments
• Smart casual dress code
• Be one of the first in‑house IT team members, help shape the function from the ground up
• Work for a young, vibrant retailer with excellent company culture
• Modern, cloud‑based technology environment

If you’re ready to take the next step in your IT career with a growing retailer, I’d love to hear from you. APPLY NOW or email [e-mail]