IT 1st Line Support

Cast UK Limited; Reading; On-site; GBP 27,000 - 30,000; Full time

Job summary

Theale-based IT 1st Line Support role with Cast UK Limited is seeking a candidate to be the first point of contact for IT support, handling incidents and requests across hardware, software and networks. The role includes travel to supported sites and monthly divisional visits.

Requirements include 1+ year in a corporate 1st line IT environment, strong customer service, and experience with Microsoft 365, AD, SharePoint and Exchange. Driving licence is essential.

Qualifications

• At least 1 year of experience in a corporate 1st line IT support environment.
• Strong communication, organisation and customer service skills.
• Proactive attitude with the ability to take ownership and work independently.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.
• Experience using a service desk/ticketing system.
• Knowledge of Active Directory, DNS, DHCP, virtualization and business networking.
• Understanding of IT security principles, including firewalls, antivirus, web filtering and data protection.
• Knowledge of networking technologies including switches, routers, wireless access points, LAN/WAN, TCP/IP, VLANs, VPNs, SSL and IPSec.
• A full UK driving licence.

Responsibilities

• Act as the primary contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through the ticketing system.
• Providing first-line support across hardware, software, applications, networks and user access.
• Assisting with new starters, leavers and access changes.
• Configuring and supporting laptops, mobile devices, tablets, printers and other IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults.
• Working with third-party suppliers and internal IT teams to escape and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands-on IT support.

Skills

Customer service

Communication

Organisation

Proactive

Independent work

IT hardware

IT software

Networking

Microsoft 365

Active Directory

SharePoint

Exchange

Android devices

iOS devices

Service desk

DNS

DHCP

Virtualisation

Networking basics

Security principles

Driving licence

Tools

Microsoft 365

Active Directory

SharePoint

Exchange

DNS

DHCP

Virtualisation

VPNs

SSL

IPSec

Job description

IT 1st Line Support
Theale
£27,000 - £30,000 per annum

The Opportunity

We're working with a leading, multi-site organisation that is looking to appoint an IT 1st Line Support to join its IT function.

This is a fantastic opportunity for an IT professional looking to develop their technical skills within a supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure.

The role is based in Theale, with occasional travel to supported sites required, including monthly divisional visits.

The Role

As an IT 1st Line Support, you'll provide day-to-day technical support across hardware, software, applications, networks and user access.

Your responsibilities will include:

• Acting as the first point of contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through their ticketing system.
• Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
• Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.
• Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults.
• Working with third-party suppliers and internal IT teams to escape and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands‑on IT support.

About You

We're looking for someone with at least one year's experience in a corporate 1st Line IT Support environment who is keen to develop their technical career.

You’ll ideally have:

• Experience providing 1st Line IT support within a corporate environment.
• Strong communication, organisation and customer service skills.
• A proactive approach, with the confidence to take ownership and work independently.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.
• Experience using a service desk/ticketing system
• A working knowledge of Active Directory, DNS, DHCP, virtualisation and business networking.
• An understanding of IT security principles, including firewalls, antivirus, web filtering and data protection.
• Knowledge of networking technologies including switches, routers, wireless access points, LAN/WAN, TCP/IP, VLANs, VPNs, SSL and IPSec.
• A full UK driving licence.

If you're an IT support professional with a strong customer focus, a proactive attitude and a genuine desire to develop your technical career, this could be an excellent next step.