IT Helpdesk Technician

TJ Morris Ltd; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Gym discount at onsite facility

On-site canteen

Contributable company pension scheme

Store discount 10%

Life Insurance for colleagues

MyHB benefits platform

Job summary

TJ Morris Ltd is seeking an IT Support Technician to join our UK IT team, supporting stores nationwide and distribution centres. You will contribute to a busy helpdesk, providing remote, phone, and on-site support as needed.

We value a can-do attitude, resilience, and clear communication with colleagues at all levels to resolve issues to a high standard and improve productivity across the business.

Qualifications

• Experience in a similar technical role.
• Excellent communication at all levels.
• Can-do attitude with a focus on resolution.

Responsibilities

• Diagnose and resolve problems (repair or replace parts, debugging).
• Install, configure and support systems such as Windows, Citrix and AS400.
• Ensure security and privacy in line with GDPR and CISOs advisories.
• Handle retail interfaces and system integrations.
• Log service requests and incidents using the Service Desk Plus system and resolve within SLA.
• Coordinate with third‑party vendors as needed.
• Maintain information confidentiality and governance under GDPR.
• Contribute to continuous improvement of internal systems and practices.
• Perform other duties within the scope of the role and skill base.
• Prior experience in a similar technical role is preferred.

Skills

Troubleshooting

Communication skills

Proactive attitude

Prioritisation

Retail familiarity

Tools

Windows

Citrix

AS400

Job description

The following content displays a map of the jobs location - Liverpool

• 37.50 hours per week, working shifts scheduled across any 5 days out of 7, between the hours of 7:00am and 11:00pm.

Employee Benefits

• Discounted onsite gym
• On-site canteen
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Life Insurance for all colleagues
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Completely confidential services to you and your family
  • Low cost voluntary insured health cash plans and cancer cover

Job Introduction

We have a fantastic opportunity to join our IT Support team as a Support Technician where you will have the chance to work with all areas of the business including our stores across the U.K. and distribution centres.

Our IT Department are at the heart of the business and we wouldn't be where we are today without the robust systems and infrastructure built and maintained by the team. The Support team work on a busy and fast paced helpdesk and are responsible for providing technical support to our colleagues in various business areas with both hardware and software components. You will support remotely, over the phone and occasionally carry out site visits as necessary.

We are looking for someone with a 'can do' attitude, the determination to see a job through to resolution to the highest standard and is a confident communicator. For the successful candidate it really is an exciting time to join a team who are consistently discovering newer ways to work efficiently and boost our productivity, with innovation at the forefront of their mind.

Job Overview

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
• Install, configure and support systems such as Windows, Citrix and AS400
• Ensure security and privacy is kept to and in accordance to CISO advisories
• Retail interfaces
• Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA's
• Liaise with third party vendors
• Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
• Contribute to the continuous improvement of internal systems and practices
• Other duties in accordance with role and within remit of skill base
• Previous experience in a similar technical role
• knowledge of the retail lifecycle is preferred but not essential
• Knowledge of distribution/warehouse environment preferred but not essential
• Ability to communicate at all levels
• Ability to prioritise work based on business impact and cost
• Be proactive and adaptable with an approachable attitude