1st Line Support

Spectrum IT; Redhill; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 5%

22–25 days holiday

Company laptop

Ongoing training

Pub lunch Fridays

Team socials

Career progression

Job summary

Spectrum IT in Redhill is seeking a motivated 1st Line Support Technician to be the first point of contact for customers, owning requests from start to finish and driving resolutions rather than logging and passing tickets.

You'll work with Windows, Microsoft 365, networking, virtualization and hosted desktop environments, developing your technical skills with experienced colleagues and clear opportunities to progress within the business.

Qualifications

• Experience providing first-line IT support.
• Strong customer-facing communication.
• Able to log and manage tickets effectively.
• Willingness to learn and grow in IT.

Responsibilities

• Provide first-line support for Windows and Microsoft 365 issues.
• Troubleshoot day-to-day technical problems and log tickets.
• Keep customers updated throughout the resolution process.
• Escalate complex issues when required.
• Contribute to improving internal knowledge sharing and service desk processes.

Skills

Customer support

Troubleshooting

Written and ver bbal communication

Organisational skills

Tools

Ticketing system

Job description

If you enjoy solving problems, building relationships with customers and want to join a business where you'll genuinely develop your technical skills, this is worth a look.

You'll be the first person customers speak to when they need help, taking ownership of support requests from start to finish rather than simply logging tickets and passing them on. You'll work closely with experienced colleagues, learn new technologies and have clear opportunities to progress your career within the business.

1st Line Support Technician

Redhill

£30,000 - £32,000

4 Days a week onsite

The role

You'll be supporting a variety of customers, troubleshooting day-to-day technical issues, keeping customers updated throughout the resolution process and escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow.

You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted desktop environments, giving you plenty of opportunity to broaden your technical knowledge.

What you'll be doing

• Supporting Microsoft Windows and Microsoft 365.
• Working within a ticketing or IT service management system.
• Troubleshooting first-line technical issues.
• Communicating confidently with customers over the phone and by email.
• Managing multiple priorities while remaining organised and calm.

Experience with networking, virtualisation or backup technologies would be useful, but it's not essential.

Just as important is your attitude. They're looking for someone who enjoys learning, works well with others and wants to continue building a long-term career in technical support.

Benefits

• Performance-related bonus of up to 5%.
• 22 days' holiday, increasing with service to 25 days.
• Company laptop.
• Ongoing internal and external training.
• Free pub lunch every Friday.
• Regular team socials.
• Genuine opportunities to progress your career as the business continues to grow.