2nd Line Support Technician

Spectrum IT Recruitment; Birmingham; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Holiday + BH

Pension & Life Assurance

On-call allowance

Discounts

Cycle to Work

Training & Development

EAP & Wellbeing

Job summary

Spectrum IT Recruitment is seeking a 2nd Line Support Technician in Birmingham for a well-established UK transport and logistics business. The role is fully onsite five days a week, offering a chance to help build a strengthened internal IT function after a recent acquisition.

You will resolve day-to-day incidents, support Windows and Microsoft 365, manage Active Directory and hardware, and participate in an on-call rota with payment.

Qualifications

• Experience delivering 2nd line IT support.
• Proficient in Windows desktop OS and Microsoft 365.
• Experience with Active Directory administration.
• Strong hardware and networking basics.
• Excellent customer service in a busy environment.

Responsibilities

• Provide first and second line IT support for end users.
• Install, configure, and support Windows devices and Microsoft 365.
• Maintain desktops, laptops, mobile devices and related hardware.
• Perform routine system health checks and backups.
• Create and maintain technical documentation.
• Assist with IT projects as the team grows.
• Occasional site visits and on-call responsibilities.

Skills

Windows OS

Microsoft 365

2nd Line support

Active Directory

PC hardware

Networking basics

Customer service

End-user support

Tools

Remote support tools

Job description

If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look.

This is an 2nd Line Support Technician position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition.

2nd Line Support Technician
Birmingham
£28,000-£32,000
Fully onsite (5 days a week)

Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way. The business is one of the UK's largest rail freight operators, Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business.

This is an opportunity to join that team from the beginning. You’ll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.

What you’ll be doing

You’ll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.

Your work will include:

• Resolving IT incidents and service requests from end users.
• Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
• Supporting Active Directory administration.
• Maintaining desktops, laptops, mobile devices and associated hardware.
• Carrying out daily system health checks and monitoring backups.
• Escalating more complex issues where appropriate and seeing them through to resolution.
• Maintaining technical documentation.
• Supporting IT projects as the team continues to grow.
• Visiting other company sites when required.
• Taking part in a one week in four on-call rota, with a fixed additional payment.

What you’ll need

We’re looking for someone who enjoys solving problems and takes pride in delivering a great service.

You’ll ideally have experience with:

• Windows desktop operating systems.
• Microsoft 365 installation and configuration.
• 2nd Line experience.
• Active Directory.
• PC hardware support.
• Basic networking concepts.
• Mobile device support.
• Providing excellent customer service in a busy support environment.

Just as important is your approach. You’ll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people.

Salary & Benefits

• 25 days' holiday plus bank holidays.
• Company pension and life assurance.
• Paid on-call allowance (1 week in 4).
• Employee discounts and Cycle to Work scheme.
• Ongoing training and career development.
• Employee Assistance Programme and wellbeing support.