IT Support Technician

Jobsinkent; United Kingdom; Remote; GBP 11,462,000 - 18,074,000; Part time

Benefits offered by this job

Flexible hours

Home-based role

3-day induction training

Job summary

Jobsinkent in the United Kingdom is seeking an IT Support Technician to join a long-established IT services company. You will be the first point of contact for clients, log and track issues, and keep documentation up to date while delivering friendly, professional support from a home-based role.

This part-time, 20-hour-per-week position offers flexible hours, in-house training including a 3-day induction, and a salary relative to experience.

Qualifications

• Prior experience in an IT Helpdesk or Engineer role.
• Experience with Cloud based Microsoft systems and Office 365.
• Professional and proactive approach.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Act as the first point of contact for clients via telephone and email.
• Log and track support issues using the ticket system.
• Keep accurate records and documentation.
• Collaborate with other team members.
• Receive comprehensive in-house training including a 3-day induction.

Skills

IT Helpdesk

Cloud systems

Office 365

Problem solving

Team player

Independent work

Job description

IT Support Technician

Are you… a motivated and experienced IT professional looking for a new role?

Do you… possess the abilities to succeed in a support team?

Will you… work well independently and as part of a team, to give the best service?

If so, then read on!

The Role

A great, long-established IT services company is looking for an enthusiastic and skilled IT Support Technician to join their team. This company provides and supports IT systems for clients across the UK, taking pride in their high level of technical expertise and professional approach. They respect value, integrity and the environment in which they operate. This is a home-based, full time - ideal for someone who has previous IT Support experience.

What You’ll Need

• Prior experience in an IT Helpdesk or Engineer role.
• Experience working with Cloud based Microsoft systems, servers – coupled with a strong working knowledge of Office 365.
• A professional and proactive approach
• Strong, analytical and problem-solving skills
• Ability to work independently and as part of a team

The Role

• Act as the first point of contact for clients, via telephone and email.
• Log and track support issues via the company’s ticket system.
• Keep accurate records and documentation.
• Collaborate with other team members.
• Receive comprehensive in-house training including a 3-day induction at company offices.

The Hours & Benefits

• 20 Hours a week, home based with flexible hours available.
• Friendly and supportive team.
• Starting salary is relative to experience.

This is a wonderful opportunity to join a friendly, professional and forward-thinking company that values their people and supports further development.