IT Support Technician — 1st/2nd Line, On-Site with Travel

Career Choices Dewis Gyrfa Ltd; Weston-super-Mare; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Time Off In Lieu

Job summary

Weston College is seeking an IT Support Technician for its Knightstone Campus to deliver 1st/2nd line IT support on-site and remotely. The role requires travel to other Weston-super-Mare sites and a full driving licence for hands-on technical support across campuses.

The position is full-time (37 hours/week) with standard hours 8:30am–5:00pm and a scheduled late finish one day per week on a rota, with TOIL provided for extra hours.

Qualifications

• Level 3 or higher technical qualifications.
• At least 5 years of customer service experience and 2nd line IT support.
• Experience administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
• Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.
• Full driving licence and access to own transport.

Responsibilities

• Provide 1st and 2nd line IT support, both in person and remotely.
• Create and manage end user accounts.
• Update and manage end user device assets and the rollout of hardware replacements.
• Release equipment and update the end user device asset management register.
• You may also be asked to support with other activities and projects within the IT department.

Skills

1st/2nd line IT support

Customer service

End user accounts management

Education

Level 3 qualifications or above

Tools

Active Directory

Microsoft 365 Admin Centre

Manage Engine

Job description

Weston College is seeking an IT Support Technician for its Knightstone Campus to deliver 1st/2nd line IT support on-site and remotely. The role requires travel to other Weston-super-Mare sites and a full driving licence for hands-on technical support across campuses.

The position is full-time (37 hours/week) with standard hours 8:30am–5:00pm and a scheduled late finish one day per week on a rota, with TOIL provided for extra hours.