IT Support Technician

CDW UK; Carmarthen; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company car/Allowance Provided

Job summary

CDW UK is seeking an Onsite Engineer / IT Support Technician base at Carmarthen or Worcester, with 3–5 days per week on-site and travel to other sites across the region. The role covers Windows OS/Server support, user and hardware assistance, and BAU IT operations.

You will work across multiple locations, perform server tasks, maintain hardware, and contribute to project delivery. Full training is provided to develop in non-standard environments.

Qualifications

• Experience in IT support or service desk is desirable.
• Strong knowledge of Windows OS and networking.
• Ability to travel to multiple sites and work on-site across locations.

Responsibilities

• Provide on-site technical support at Carmarthen or Worcester 3-5 days per week.
• Travel to other sites to assist with project work and cover
• Provide Windows 10/11 support, troubleshooting, and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks: Joiners, Leavers, DHCP, DNS, ADDS, and VAMT.
• Perform BAU tasks: antivirus monitoring, storage/capacity management, hardware health checks, auditing.
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update records and ticketing systems; follow SOPs; create process documentation for internal and customer use.

Skills

Windows OS

Windows Server

Networking

Troubleshooting

On-site support

Tools

Lenovo workstations

Dell servers

Job description

Job Title: Onsite Engineer / IT Support Technician

Location: Based at Carmarthen or Worcester site (3-5 days per week), with travel to other sites which can include (Worcester, Warwickshire, Exeter, Bristol, Carmarthen, Dorset, Wiltshire)

Contract Type: 12 Month FTC

Overview:

We are seeking a motivated and adaptable IT Support Technician to join our team, based at our Worcester or Carmarthen site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.

Key Responsibilities:

• Provide on-site technical support at the Carmarthen or Worcester site 3-5 days per week.
• Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.
• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU (Business As Usual) tasks such as:
• Antivirus monitoring
• Storage and capacity management
• Physical hardware health checks
• Auditing activities
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use

Skills & Experience:

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking
• Strong communication skills - both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.

Training & Development:

Full training will be provided, including step-by-step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.

Core Requirements:

• Post is subject to obtaining full security clearance (SC/NPPV)
• Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided)
• Willingness to learn new procedures and ways of working.
• Is based/living within an hour of the main sites Worcester or Carmarthen.
• Willingness and able to manage customer requests working by yourself and with support by the wider team.
• Willingness to travel to work across multiple sites, hotels provided where required.