Onsite IT Support Technician - Bristol, 1st/2nd Line

Aviva plc; West of England; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private Medical Benefit

25 days holiday

Pension matching

Cycle to work

Volunteer days

Discount on Aviva products

Matching Share Plan

Save As You Earn

Job summary

Aviva plc is seeking an Onsite Support Technician to join our Bristol IT team. The role is full-time and on-site, with duties including 1st/2nd line deskside support and ensuring colleagues stay productive.

You will work closely with other IT teams to deliver reliable services across Aviva, with occasional travel to other sites. Strong customer service and hands-on troubleshooting are essential.

Qualifications

• Proven experience providing 1st and 2nd line end-user support across all levels of an organisation.
• Strong technical knowledge of Windows 11, Microsoft 365, MECM, Active Directory, ServiceNow, Entra and Apple iOS.
• Experience supporting Dell laptops, desktops, Apple iPhones, iPads, MacBooks and other Apple devices.

Responsibilities

• Provide 1st and 2nd line deskside support, solving technical problems and getting colleagues back up and running.
• Maintain IT services and work with other technology teams to deliver reliable support across Aviva.
• Occasional travel to other Aviva sites as needed.

Skills

Windows 11

Microsoft 365

MECM

Active Directory

ServiceNow

Entra

Apple iOS

Tools

Dell laptops

Apple devices

Mobile device management

Job description

Aviva plc is seeking an Onsite Support Technician to join our Bristol IT team. The role is full-time and on-site, with duties including 1st/2nd line deskside support and ensuring colleagues stay productive.

You will work closely with other IT teams to deliver reliable services across Aviva, with occasional travel to other sites. Strong customer service and hands-on troubleshooting are essential.