IT Support Technician: 1st/2nd Line, M365 & Hyper-V

Cornucopia IT Resourcing Limited; Aldershot; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cornucopia IT Resourcing Limited is seeking an experienced IT Support professional to join the team in a hands-on role supporting around 100 users. The role focuses on Microsoft 365, Entra ID, Intune, and on-premises Active Directory with Hyper-V and networking responsibilities.

You will work closely with the IT Manager on infrastructure projects, security improvements and coordinating with third‑party suppliers to ensure reliable IT services and user satisfaction.

Qualifications

• Hands-on IT support for ~100 users.
• Experience with Microsoft 365, Entra ID and Intune in a business environment.
• On-premises Active Directory and Group Policy administration.
• Hyper-V and physical server management experience.
• Strong networking knowledge including VLANs and switches.
• Excellent communication and customer service skills.
• Ability to work independently and manage competing priorities.
• Experience with security, backups and third-party suppliers.

Responsibilities

• Provide 1st- to 2nd-line IT support for ~100 users across the organization.
• Support Microsoft 365 suite, Entra ID and Intune configurations.
• Maintain on-prem Active Directory and Group Policy objects.
• Manage Hyper-V hosts and physical servers; handle networking tasks.
• Collaborate on infrastructure projects with IT Manager and third-party vendors.

Skills

1st-2nd line support

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

Hyper-V

Networking

Tools

PowerShell

Veeam

Sage 200

UniFi

SQL Server

Firewalls

EDR

VoIP

Job description

Cornucopia IT Resourcing Limited is seeking an experienced IT Support professional to join the team in a hands-on role supporting around 100 users. The role focuses on Microsoft 365, Entra ID, Intune, and on-premises Active Directory with Hyper-V and networking responsibilities.

You will work closely with the IT Manager on infrastructure projects, security improvements and coordinating with third‑party suppliers to ensure reliable IT services and user satisfaction.