Technical Support Specialist

Emplyfy; Harlow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer/Technical Support Specialist to join an international high-tech MSP. You will provide responsive technical assistance, attend customer sites, and manage incidents through the Service Desk, ensuring SLAs are met.

With 5+ years in IT support, you will know Cyber Essentials, GDPR, Microsoft 365/SharePoint/Teams/OneDrive, Intune and RMM; you will configure networks, servers, and devices and communicate clearly with customers.

Qualifications

• Minimum 5 years of IT support experience.
• Experience with Cyber Essentials and GDPR security standards.
• Proficient in Microsoft 365 stack (Email, SharePoint, Teams, OneDrive).
• Experience with Azure administration and Intune.
• Strong network infrastructure knowledge and Windows Server administration.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues and perform installations.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and meet SLA requirements.
• Escalate high-priority issues when needed.
• Monitor customer environments and maintain documentation.

Skills

Cyber Essentials

GDPR

Microsoft 365

SharePoint

Teams

OneDrive

Azure

Intune

RMM

Networking

Windows Server

Troubleshooting

Customer-facing

Tools

RMM tools

SharePoint/OneDrive admin

Job description

Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses.

They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations.

Key Areas of Responsibility

Provide customers with responsive and professional technical assistance.

Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.

Manage incoming incidents and service requests through the company's Service Desk.

Keep customers informed throughout the support process and work within SLA requirements.

Identify issues requiring escalation and bring high-priority matters to Management's attention.

Review workload and establish priorities to ensure business objectives are achieved.

Monitor customer systems and environments, ensuring technology continues to meet required business standards.

Install, configure, test, maintain and repair IT hardware and software.

Record technical activity accurately and maintain documentation for unresolved work.

Handle urgent incidents both remotely and at customer premises.

What you get:

£30,000 - £40,000 per year, depending on experience.

40 days' paid holiday annually.

You should have a minimum of 5 years' experience in a similar IT position, with proven knowledge of:

Cyber Essentials and GDPR security standards and their implementation (mandatory).

Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).

Microsoft Intune, RMM solutions and telephone platforms.

Network infrastructure, installation and maintenance, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

Working proactively alongside external service providers.

Following recognised industry standards, processes and best practices.

Windows Server 2016, 2019 and 2022, including Group Policy and security policies.

Azure administration and implementation.

Windows 10, Windows 11 and Mac environments.

Client builds, imaging and system deployment.

Strong customer-facing skills and excellent written and verbal communication.

The ability to investigate and resolve issues independently.

A cooperative, professional and team-focused approach.

Technical Support Specialist • Bishop's Stortford, HRT, GB