It Technician

Jago Consultants; York and North Yorkshire; On-site; GBP 25,000 - 34,000; Full time

Job summary

Switalskis Group seeks an experienced IT Technician to join their York office. You will support staff with IT issues, manage incidents, and assist with server, printer, and VOIP-related tasks.

The role requires strong troubleshooting, organisation and communication, and the ability to work independently or with the IT team. Experience with Windows 7–10, Windows Server 2012R2/2016, MS 365, and IT security is essential.

Qualifications

• Experience delivering 1st line IT support to staff in a professional environment.
• Strong troubleshooting, organisation and communication skills.

Responsibilities

• Provide 1st Line technical support for staff and Directors (hardware/software) face-to-face or over the phone.
• Take ownership of incidents to ensure timely resolution and proper escalation.
• Provide telecoms support for VOIP and mobile devices.
• Liaise with third party providers for server, printers, and phone system support.
• Assist with user/group/security policy administration; support remote workers.
• Support digital dictation system and case management software.
• Work as part of a team to ensure IT moves logged and audits correct.
• Monitor service and network performance to ensure continuity.

Skills

First Line Support

Windows OS

Windows Server

Office 365

VOIP Support

Networking Basics

Citrix RDS

Printer/Devices

Tools

Active Directory

Group Policy

Citrix

Remote Desktop Services

Job description

IT Technician My client is a Solicitors who are committed to helping people injured during medical treatment and accidents. They have been established since 2002 and have grown to be one of the largest medical negligence, personal injury, and medical product liability firms in the North of England.

They are now seeking an experienced IT Technician to join their office based in York. As the IT Technician, you will assist the wider Switalskis Group IT team in the day to day operation and maintenance of the IT systems, and provide first line user support. The successful candidate will need to be experienced in strong troubleshooting, organisation & communication skills, as well as able to work independently or within a team.

• Providing 1st Line technical support for staff and Directors in relation to IT problems, both hardware and software related, over the telephone or face to face.
• Taking responsibility for incidents to ensure they are resolved in a timely fashion and are managed appropriately, escalating when required.
• Providing technical support for telecoms issues, including smart phones and first line support for VOIP system issues.
• Liaising with third party providers for server, photocopier / printer and telephone system support as necessary.
• Assisting with administration of users, groups, and security policies, & providing home visits for technical setup remote workers
• Providing administrative and technical support for the firms digital dictation system
• Providing 1st line support for the case management system
• Working as part of a team to ensure all moves are successfully logged and audits are correct
• Ensuring continuity of service by monitoring service & network performance
• Full UK Driving License and own vehicle
• Articulate, literate, and numerate
• Previous experience of working in IT support (ideally legal services environment)
• Excellent knowledge of Windows 7-10, Windows Server 2012R2 & 2016
• Excellent knowledge of MS Office 2016 and Office 365
• Experience of supporting printers & multifunctional devices, remote connections and mobile devices.
• Experience of RDS environments, ideally Citrix
• Proclaim Experience – Advantage
• Understanding of IT Security
• Network experience; running of cables, configuring routers and switches
• Able to build and maintain PC’s and Laptops
• Willingness to work flexibly in line with business needs, possible out of hours work & working across multiple sites