IT Support Technician

Jelly Technical; Wetley Rocks; On-site; GBP 24,000 - 36,000; Full time

Job summary

Jelly Technical is recruiting a dedicated IT Support & Systems Technician for its Leek-based manufacturing site. You will be the first point of contact for office and factory users, handling hardware, software and connectivity issues and supporting day-to-day IT operations across production and admin areas.

The role covers onboarding/offboarding, asset management and basic network and Microsoft 365 support in a fast-paced environment. Salary is negotiable based on experience.

Qualifications

• Experience in dedicated IT support, helpdesk or systems support.
• Strong knowledge of Windows OS and Microsoft 365.
• Ability to diagnose basic issues and explain technical concepts to non-technical staff.
• Able to work independently and manage priorities.
• Experience in a manufacturing environment is desirable but not essential.

Responsibilities

• Act as the primary contact for office and factory users, resolving hardware, software and connectivity issues.
• Log and manage all incoming technical issues using the ITSM system.
• Set up and maintain laptops, desktops, tablets, printers and scanners.
• Manage onboarding/offboarding and equipment setup for joiners, movers and leavers.
• Monitor endpoint security and provide support for Microsoft 365 and core systems.
• Maintain accurate records of IT assets.

Skills

Windows operating systems

Microsoft 365

IT support

Customer service

Independent working

Tools

ITSM system

Job description

IT Support Technician

Manufacturing

Leek

Monday - Friday

Salary negotiable depending on experience

Jelly Technical are recruiting for a leading manufacturing business based in Leek who are looking for a dedicated IT Support & Systems Technician to join their team. This hands-on role is crucial for ensuring the smooth operation of day-to-day IT systems across both office and production environments. Acting as the first point of contact, you will support critical activities in production, warehousing and administration while collaborating closely with central IT and the broader business. This role offers a negotiable salary depending on experience.

The role of an IT Support Technician:

• Act as the primary contact for office and factory users, resolving hardware, software and connectivity issues quickly to ensure continuous business operations.
• Log, track and manage all incoming technical issues using the IT service-management system, escalating complex problems when necessary.
• Set up, configure and maintain vital workplace hardware including laptops, desktops, tablets, printers and scanners.
• Manage the complete IT on boarding and off boarding process for joiners, movers and leavers, including full equipment setup and access configuration.
• Monitor endpoint security, assist with basic network troubleshooting and provide essential support for Microsoft 365 applications and core business systems.
• Maintain accurate records of all company IT assets.

Experience and Qualifications needed for this IT support Technician role:

• Prior experience in a dedicated IT support, helpdesk or systems support role
• Strong working knowledge of Windows operating systems, basic Microsoft 365 applications, computers, mobile devices and other related equipment.
• Proven ability to diagnose basic technical issues and a structured approach to problem-solving in a fast-paced environment.
• Strong customer service skills with the unique ability to explain technical concepts clearly to non-technical staff.
• Able to work independently, manage competing priorities and recognise exactly when to escape a problem.
• Experience in a manufacturing environment is desirable but not essential