IT Support Engineer

Ranson Barnes Recruitment Limited; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ranson Barnes Recruitment Ltd is seeking a proactive IT Support Technician for its Leicester site. The role covers hardware, software, networks, and Microsoft 365, with responsibility for supporting the ERP system (ideally JDE/JD Edwards) and assisting with IT projects.

You will troubleshoot day-to-day issues, manage user accounts, and contribute to broader infrastructure improvements, ensuring reliable services across the business.

Qualifications

• Experience in IT support/helpdesk roles.
• Experience supporting ERP systems, preferably JD Edwards.
• Strong knowledge of Windows and Microsoft 365.
• Understanding of Active Directory.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Full UK driving licence.

Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripherals.
• Support and administer ERP system, including JD Edwards.
• Respond to and resolve ServiceNow helpdesk tickets.
• Troubleshoot PCs, laptops, mobiles, printers and connectivity issues.
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint.
• Install, configure and maintain IT hardware and software.
• Manage user accounts and access via Active Directory and Microsoft 365.
• Support server infrastructure and virtual environments including Hyper-V.
• Assist with LAN, WAN, Wi-Fi and VPN connectivity.
• Support system upgrades, migrations, backups and cybersecurity processes.
• Maintain IT asset records and technical documentation.
• Provide guidance and support to users across the business.

Skills

IT Support

ERP JD Edwards

Windows 365

Active Directory

Networking TCP/IP

Hyper-V

ServiceNow

Intune

Customer service

Tools

ServiceNow

Hyper-V

Intune

Entra ID

Job description

About the Role

Ranson Barnes Recruitment Ltd is partnering with a well-established organisation to recruit an IT Support Technician for its Leicester site.

This is a varied, hands-on role providing technical support across several areas of the business, covering hardware, software, networks, Microsoft 365 and core business systems.

A key element of the position will be supporting and administering the company's ERP system, ideally JDE / JD Edwards, alongside resolving day-to-day IT issues and contributing to wider infrastructure and IT projects.

Key Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripheral equipment
• Support and administer the company's ERP system, including JDE
• Respond to and resolve ServiceNow helpdesk tickets
• Troubleshoot PCs, laptops, mobile devices, printers and connectivity issues
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Install, configure and maintain IT hardware and software
• Manage user accounts, permissions and access through Active Directory and Microsoft 365
• Support server infrastructure and virtual environments including Hyper-V
• Assist with LAN, WAN, Wi-Fi and VPN connectivity
• Support system upgrades, migrations, backups and cybersecurity processes
• Maintain IT asset records and technical documentation
• Provide guidance and support to users across the business

Skills & Experience

• Previous experience within an IT Support, Service Desk or Helpdesk role
• Experience supporting an ERP system, preferably JDE / JD Edwards
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory
• Knowledge of networking fundamentals including TCP/IP, DNS and DHCP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence

Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow or ITIL would be advantageous.

The role is predominantly based in Leicester, with occasional travel to other company sites when required.

Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.