IT Support & Systems Technician - Office & Factory

Jelly Technical; Stafford; On-site; GBP 23,000 - 32,000; Full time

Job summary

Jelly Technical in Leek is seeking an IT Support Technician to keep day-to-day IT systems running across office and production environments. This hands-on role is the first point of contact, supporting production, warehousing and administration while collaborating closely with central IT and the broader business.

The ideal candidate has prior IT support experience, strong knowledge of Windows operating systems and Microsoft 365, excellent customer service, and an ability to explain technical

Qualifications

• Prior experience in a dedicated IT support/helpdesk role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Ability to diagnose basic technical issues with a structured approach.
• Excellent customer service and the ability to explain tech clearly to non-technical staff.
• Able to work independently and manage competing priorities.
• Experience in a manufacturing environment is desirable.

Responsibilities

• Serve as the primary contact for office and factory users, resolving hardware, software and connectivity issues quickly to ensure continuous business operations.
• Log, track and manage all incoming technical issues using the IT service-management system, escalating complex problems when necessary.
• Set up, configure and maintain vital workplace hardware including laptops, desktops, tablets, printers and scanners.
• Manage the complete IT onboarding and offboarding process for joiners, movers and leavers, including full equipment setup and access configuration.
• Monitor endpoint security, assist with basic network troubleshooting and provide essential support for Microsoft 365 applications and core business systems.
• Maintain accurate records of all company IT assets.

Skills

IT support

Windows OS

Microsoft 365

Customer service

Problem solving

Independent work

Tools

ITSM system

Job description

Jelly Technical in Leek is seeking an IT Support Technician to keep day-to-day IT systems running across office and production environments. This hands-on role is the first point of contact, supporting production, warehousing and administration while collaborating closely with central IT and the broader business.

The ideal candidate has prior IT support experience, strong knowledge of Windows operating systems and Microsoft 365, excellent customer service, and an ability to explain technical