IT Support Technician

Placrrecruitment Co; Aldershot; Híbrido; GBP 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Company pension

Free on-site parking

Training and development opportunities

Cloud tech exposure

Cyber security exposure

AI services exposure

Descripción de la vacante

Placr Recruitment is seeking an IT Support Technician to deliver 1st and 2nd line support for business customers, primarily from an office in North East Hampshire with some site visits. You will diagnose issues across Windows, hardware, software and connectivity, and assist with Microsoft 365 apps and user access.

You’ll work with an experienced MSP team, grow your technical skills, and contribute to onboarding, project work and customer satisfaction.

Formación

• Experience in an IT support, helpdesk or service desk role.
• A practical approach to troubleshooting and a genuine interest in technology.
• Clear communication, patience and strong customer service skills.

Responsabilidades

• Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
• Troubleshooting Windows, hardware, software and connectivity issues.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Helping with user accounts, permissions, passwords and multi-factor authentication.
• Keeping tickets updated and customers informed.
• Getting involved in customer onboarding, device setup and technical projects.

Conocimientos

1st/2nd line support

Customer service

Clear communication

Troubleshooting

Phone support

Herramientas

Microsoft 365

Windows OS

Descripción del empleo

IT Support Technician | 1st & 2nd Line

North East Hampshire | Full-time, permanent
£30,000–£38,000 DOE

Good with technology? Even better with people? Let's talk.

If you enjoy getting to the bottom of IT problems and helping people get back to work, this could be your next move.

Placr Recruitment is looking for an IT Support Technician to join a growing managed IT services provider. You'll tackle varied technical challenges, support business customers and develop your skills alongside an experienced team.

You dont need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem.

What you'll be doing

• Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
• Troubleshooting Windows, hardware, software and connectivity issues.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Helping with user accounts, permissions, passwords and multi-factor authentication.
• Keeping tickets updated and customers informed.
• Getting involved in customer onboarding, device setup and technical projects.

What you'll bring

• Experience in an IT support, helpdesk or service desk role.
• A practical approach to troubleshooting and a genuine interest in technology.
• Clear communication, patience and strong customer service skills.
• The ability to manage competing requests without losing your cool.
• A full UK driving licence for occasional customer visits.

MSP experience would be a real advantage, with salary flexibility up to £38,000 for candidates who bring strong experience supporting multiple business customers. Microsoft 365 administration and basic networking knowledge would also be welcome.

What's in it for you?

• £30,000–£38,000 DOE/strong MSP experience.
• Private medical insurance and company pension.
• Free on-site parking.
• Training and professional development opportunities.
• Exposure to cloud technology, cyber security, endpoint management and AI-related services.
• A supportive technical team and opportunities to get involved beyond the service desk.

Based in North East Hampshire, Monday to Friday. This is primarily an office-based role, with occasional home-working flexibility and customer site visits.