It Support Technician

Jago Consultants; Lancing; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Pension Scheme

Health Insurance (after a period)

Descripción de la vacante

Jago Consultants is recruiting an IT Support Technician in the Lancing area to handle 1st line support across desktop and servers, primarily in education. You will work from the main office offering telephone, email and face-to-face helpdesk support, building relationships with schools and clients.

You must have hands-on experience with Windows Server OS, DHCP/DNS, AD/Group Policy and practical troubleshooting.

Formación

• Experience with Microsoft Server OS and Desktop Networking.
• Knowledge of DHCP and DNS configuration.
• Experience with Group Policy administration.
• Active Directory diagnostics and Windows troubleshooting; knowledge of Apple/Android devices.

Responsabilidades

• Provide 1st line IT support for desktop and server issues.
• Offer helpdesk support via telephone, email and face-to-face interactions.
• Build and maintain relationships with schools and clients.
• Collaborate with other IT Technicians as part of a team.
• Be prepared to discuss knowledge areas at interview.

Conocimientos

Server OS

Desktop Networking

DHCP DNS

Group Policy

AD Diagnostics

Apple & Android

Virtualisation

Descripción del empleo

Our client is a successful, privately owned IT company based in the Lancing, West Sussex area. They have an exciting opportunity for a forward thinking experienced IT Support Technician to join their expanding team.

As an IT Support Technician you will be responsible for dealing with 1st line support to resolve issues on Desktop & Servers primarily in the education sector.

You will be assisting to solve issues on a help desk within the main office, offering telephone, email and also face to face support.

You will helping to assist and build reputable relationships with schools and clients, mainly using Windows 2012/2016

For this IT Technician position:

To be considered for this position you must have previous experience and knowledge in using the following:

• Microsoft Server OS & Desktop Networking
• DHCP & DNS
• Group Policy
• AD PC Diagnostics & Fix Knowledge on Apple Android
• Virtualisation is an advantage but not essential.

Please be prepared to discuss previous knowledge and experience of these areas at interview.

You must have a great knowledge and passion for technology keeping up to date with all new systems ensuring you have the best available knowledge for the job.
You will be friendly but professional in your approach and be confident to build strong relationships with clients.
You will work well as an individual, but also required to work with other IT Technicians when required so must be able to work well in a team.
You will have great attention to detail and be able to manage your time effectively working well under pressure.

For this position a full DBS check will be carried out due to the nature of the clientele.

• Company Pension Scheme
• Health Insurance (after a period)