IT Support Technician

Pertemps; Plymouth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free on-site parking

Dog-friendly team

Relaxed working environment

Job summary

Pertemps is hiring an IT Support Technician in Marsh Mills, Plymouth. The role involves hands-on technical support and customer assistance across hardware, software and cloud-based solutions. You will handle installations, configurations and problem solving for a range of technologies.

Join a small, friendly, dog-friendly team with a relaxed environment and on-site parking. Monday–Friday, 8:30am–4:30pm; ASAP start with a £30,000 salary and growth opportunities within a technology-focused company.

Qualifications

• Previous IT support or IT technician experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience with hardware, software and device configuration.
• Ability to work independently and as part of a team.

Responsibilities

• Providing 1st-3rd line technical support via phone, email, remote access and Teams
• Setting up, configuring and troubleshooting IT equipment and software
• Supporting Microsoft Azure and cloud-based solutions
• Assisting customers with installations, updates and technical queries
• Delivering customer training and support
• Testing, maintaining and preparing devices for deployment
• Supporting networking, connectivity and system integration projects

Skills

IT support experience

Troubleshooting

Customer service

Device configuration

Team player

Driving licence

Job description

IT Support Technician

Marsh Mills, Plymouth | £30,000 | Monday-Friday, 8:30am-4:30pm

Are you an experienced IT professional looking for a varied role where you can combine hands-on technical work with customer support?

We're recruiting for an innovative technology company specialising in Body Worn Camera and cloud-based solutions. Working within a small, friendly and dog-friendly team, you'll support customers with installations, troubleshooting, device setup and ongoing technical support across a range of hardware, software and cloud-based systems.

The Role

• Providing 1st-3rd line technical support via phone, email, remote access and Teams
• Setting up, configuring and troubleshooting IT equipment and software
• Supporting Microsoft Azure and cloud-based solutions
• Assisting customers with installations, updates and technical queries
• Delivering customer training and support
• Testing, maintaining and preparing devices for deployment
• Supporting networking, connectivity and system integration projects

What We're Looking For

• Previous IT support or IT technician experience
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Experience with hardware, software and device configuration
• Ability to work independently and as part of a team
• Full driving licence preferred

What's On Offer?

• £30,000 salary
• Monday-Friday, 8:30am-4:30pm
• Free on-site parking
• Friendly, close-knit team
• Relaxed working environment
• Exposure to a wide range of technologies and projects

ASAP start