IT Support Technician

Pertemps Plymouth; Devon and Torbay; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Free on-site parking

Friendly, close-knit team

Relaxed working environment

Dog-friendly office

Job summary

Pertemps Plymouth in Devon is seeking an IT Support Technician to join a small, friendly team. The role focuses on hands-on technical work and customer support, with a varied daily workload across hardware, software and cloud-based systems.

An ASAP start is available, with a Monday–Friday 8:30am–4:30pm schedule and on-site parking in Marsh Mills, Plymouth. The role offers exposure to a range of technologies, including Azure cloud services, and involves training customers, installing gear, and

Qualifications

• Experience in IT support or IT technician role.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Experience configuring hardware, software and devices.
• Able to work independently and in a team.
• Full driving licence preferred.

Responsibilities

• Provide 1st-3rd line technical support via phone, email, remote access and Teams.
• Set up, configure and troubleshoot IT equipment and software.
• Support Microsoft Azure and cloud-based solutions.
• Assist customers with installations, updates and technical queries.
• Deliver customer training and support.
• Testing, maintaining and preparing devices for deployment.
• Supporting networking, connectivity and system integration projects.

Skills

IT support

Troubleshooting

Customer service

Device configuration

Teamwork

Driving licence

Tools

Azure cloud

Job description

IT Support Technician

Marsh Mills, Plymouth | £30,000 | Monday-Friday, 8:30am-4:30pm

Are you an experienced IT professional looking for a varied role where you can combine hands-on technical work with customer support?

We're recruiting for an innovative technology company specialising in Body Worn Camera and cloud-based solutions. Working within a small, friendly and dog-friendly team, you'll support customers with installations, troubleshooting, device setup and ongoing technical support across a range of hardware, software and cloud-based systems.

The Role

• Providing 1st-3rd line technical support via phone, email, remote access and Teams
• Setting up, configuring and troubleshooting IT equipment and software
• Supporting Microsoft Azure and cloud-based solutions
• Assisting customers with installations, updates and technical queries
• Delivering customer training and support
• Testing, maintaining and preparing devices for deployment
• Supporting networking, connectivity and system integration projects

What We're Looking For

• Previous IT support or IT technician experience
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Experience with hardware, software and device configuration
• Ability to work independently and as part of a team
• Full driving licence preferred

What's On Offer?

• £30,000 salary
• Monday-Friday, 8:30am-4:30pm
• Free on-site parking
• Friendly, close-knit team
• Relaxed working environment
• Exposure to a wide range of technologies and projects

ASAP start

If you're looking for a role where no two days are the same and you can genuinely make an impact, I'd love to hear from you.