IT Support Technician

Small Business IT Support London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in IT support for SMEs is seeking an IT support technician to assist clients both remotely and onsite. The role involves troubleshooting software and hardware issues, maintaining IT systems, and collaborating with team members to enhance service delivery. Candidates should possess excellent communication and organizational skills, with proven experience in IT support. A degree in a technical field or related IT certifications is desirable.

Qualifications

• Proven experience in IT support or similar role.
• Experience in setting up network devices.
• Ability to troubleshoot various operating systems and software applications.

Responsibilities

• Provide IT support to clients both remotely and onsite.
• Troubleshoot software and hardware issues efficiently.
• Install and monitor network infrastructure for small businesses.

Skills

Communication

Customer Service

Troubleshooting

Problem Solving

Time Management

Organization

Education

Degree in technical discipline

IT certifications (Microsoft, network)

Job description

Small Business IT Support London specialises in providing IT support to SMEs from a variety of industries in Central London. We are looking for an IT support technician that will be able to assist our clients both onsite and remotely, troubleshooting both software and hardware issues and ensuring the smooth operation of their IT systems.

The successful applicant will have excellent communication and customer service skills, would be passionate about IT and about enriching their knowledge of new technologies and improving processes.

Duties

Provide IT support to our clients both remotely and onsite. This could be user, endpoint, network, email, server or cybersecurity support.

Effectively troubleshoot software and hardware issues, causing minimal disruption to operations

Install and monitor network infrastructure for small businesses. Tasks would include setting up firewalls, routers, switches and access points as well as monitoring those at regular intervals to identify potential issues.

Maintain and support various operating systems but primarily Windows and Mac OS

Perform some hardware repairs on laptop and desktop PCs

Communicate with users effectively to understand their needs and offer appropriate solutions

Document all support activities

Collaborate with other members of the team to improve service delivery

Role Requirements

Proven experience in IT support or similar role

Experience in setting up network devices

Experience of administration of O365 and Google Workspace

Ability to troubleshoot various operating systems, software applications and cloud services

Excellent communication skills, both verbal and written and having the ability to explain technical concepts to non-technical users

A problem-solving mindset

Excellent organizational skills and customer service skills

Excellent time management skills

Desirable But Not Essential

Degree in technical discipline and/or IT certifications (primarily Microsoft and network certifications)

Experience in hardware repairs

Experience in VOIP platforms