IT Support Technician

Small Business IT Support London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in London is seeking an IT Support Technician to provide comprehensive IT support. The successful candidate will tackle software and hardware issues, assist clients both onsite and remotely, and contribute to maintaining efficient IT systems. Applicants should have solid communication skills and a keen interest in IT.

Qualifications

• Proven experience in IT support or similar role.
• Ability to troubleshoot various operating systems and cloud services.
• Experience with network devices and administration of O365 and Google Workspace.

Responsibilities

• Provide IT support both remotely and onsite.
• Troubleshoot software and hardware issues.
• Install and monitor network infrastructure for small businesses.

Skills

Communication

Customer Service

Problem-Solving

Time Management

Organizational Skills

Education

Degree in technical discipline

IT certifications (Microsoft and network)

Job description

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Join to apply for the IT Support Technician role at Small Business IT Support London

Small Business IT Support London specialises in providing IT support to SMEs from a variety of industries in Central London. We are looking for an IT support technician that will be able to assist our clients both onsite and remotely, troubleshooting both software and hardware issues and ensuring the smooth operation of their IT systems.

The successful applicant will have excellent communication and customer service skills, would be passionate about IT and about enriching their knowledge of new technologies and improving processes.

Duties

Provide IT support to our clients both remotely and onsite. This could be user, endpoint, network, email, server or cybersecurity support.

Effectively troubleshoot software and hardware issues, causing minimal disruption to operations

Install and monitor network infrastructure for small businesses. Tasks would include setting up firewalls, routers, switches and access points as well as monitoring those at regular intervals to identify potential issues.

Maintain and support various operating systems but primarily Windows and Mac OS

Perform some hardware repairs on laptop and desktop PCs

Communicate with users effectively to understand their needs and offer appropriate solutions

Document all support activities

Collaborate with other members of the team to improve service delivery

Role Requirements

Proven experience in IT support or similar role

Experience in setting up network devices

Experience of administration of O365 and Google Workspace

Ability to troubleshoot various operating systems, software applications and cloud services

Excellent communication skills, both verbal and written and having the ability to explain technical concepts to non-technical users

A problem-solving mindset

Excellent organizational skills and customer service skills

Excellent time management skills

Desirable But Not Essential

Degree in technical discipline and/or IT certifications (primarily Microsoft and network certifications)

Experience in hardware repairs

Experience in VOIP platforms

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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