IT Support Technician (1st/2nd Line) (Remote - UK Based)

Experis UK; Lincoln; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Technician (1st/2nd Line) for a fully remote role based in the UK. As part of their in-house support team, you will provide technical support while managing a global schedule aligned with Australian hours. Ideal candidates will have experience in IT support, be familiar with Active Directory, and possess strong problem-solving skills. This role offers an entry-level position with opportunities for professional growth and excellent benefits.

Benefits

Specialist training programme funding

Remote working flexibility

Qualifications

• Previous experience in IT support or a helpdesk role.
• Familiarity with Active Directory and ticketing systems.
• Strong communication skills and ability to troubleshoot.

Responsibilities

• Deliver first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems like Zoho, Zendesk, or Jira.

Skills

Active Directory

Problem-solving

Communication

Technical support

Remote support tools

Windows

macOS

Cloud-based tools

Education

IT certifications such as CompTIA A+ or Microsoft Fundamentals

Tools

Zoho

Zendesk

Jira

Job description

IT Support Technician (1st/2nd Line) (Remote - UK Based)

Join to apply for the IT Support Technician (1st/2nd Line) (Remote - UK Based) role at Experis UK

IT Support Technician (1st/2nd Line) (Remote - UK Based)

Join to apply for the IT Support Technician (1st/2nd Line) (Remote - UK Based) role at Experis UK

Full-time | Must be available during Australia hours (night shifts)

Are you an IT support professional looking for a fully remote role with a global schedule? A global client of mine is seeking an IT Support Technician to join their team and provide top-tier technical support while working UK-based remotely on Australian hours. This is a new role as they look to bring their support function in-house.

Key Responsibilities

• Deliver first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems like Zoho, Zendesk, or Jira.
• Administer user accounts and permissions through Active Directory.
• Escalate complex issues to second-line support when needed.
  
  

Required Skills And Experience

• Previous experience in IT support or a helpdesk role.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong communication and problem-solving skills.
• Experience supporting Windows and macOS environments.
• Knowledge of cloud-based tools like Microsoft 365 or Google Workspace.
• Comfortable working independently and managing multiple tasks.
  
  

Desirable Qualifications

• IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar.
  
  

Additional Requirements

• Candidates must be based in the UK.
• Candidates must be willing and able to work Australian hours effectively nights
  
  

This is an exciting opportunity offered with excellent benefits and funding towards a specialist training programme. If this sounds of interest then please get in touch.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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