IT Support Technician

Syntax Consultancy Limited; East Midlands; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

22 days holiday (plus BHs)

Birthday day off

Hybrid working

Pension

Health care

Training & Career Development

Job summary

Syntax Consultancy Limited is seeking an IT Support Technician for a permanent role based in Derby, working in a hybrid pattern. You will provide 1st/2nd line IT support, diagnose issues, and carry out fixes to keep end users productive.

The role covers desktop PCs, servers, networks, telephony, and security, with a salary of £26,000–£28,000 DOE and benefits including 22 days of holiday, birthday day off, pension, health care and ongoing training.

Qualifications

• 1st/2nd line IT support experience.
• Ability to diagnose and fix IT issues.
• Experience with IT incident management and ticketing systems.
• Desire to work in a hybrid MSP environment.

Responsibilities

• Provide 1st/2nd line IT support to end users including troubleshooting and fixes.
• Manage IT incidents, log calls, and prioritize tickets.
• Support across desktops, servers, networks, peripherals, applications and security.
• Contribute to IT project delivery such as installations and migrations.

Skills

1st/2nd line IT support

Troubleshooting

Incident management

Communication with users

Education

IT qualifications (advantageous)

Tools

Windows Server

Office 365

Firewalls (Watchguard/Draytek)

WDS

Intune

Entra

VMware/Hyper-V

Job description

IT Support Technician
Derby (Hybrid)
Permanent
£26,000 - £28,000 (DOE)

IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.

Hybrid Working - working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits include: £26-28k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:

• Providing 1st/2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
• Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server , Office 365, Firewalls (Watchguard/Draytek), WDS, Intune, Entra.
• Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
• Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
• Advantageous Skills: VMware/Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
• Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.