Hybrid IT Support Technician — 1st/2nd Line

Syntax Consultancy Limited; East Midlands; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

22 days holiday (plus BHs)

Birthday day off

Hybrid working

Pension

Health care

Training & Career Development

Job summary

Syntax Consultancy Limited is seeking an IT Support Technician for a permanent role based in Derby, working in a hybrid pattern. You will provide 1st/2nd line IT support, diagnose issues, and carry out fixes to keep end users productive.

The role covers desktop PCs, servers, networks, telephony, and security, with a salary of £26,000–£28,000 DOE and benefits including 22 days of holiday, birthday day off, pension, health care and ongoing training.

Qualifications

• 1st/2nd line IT support experience.
• Ability to diagnose and fix IT issues.
• Experience with IT incident management and ticketing systems.
• Desire to work in a hybrid MSP environment.

Responsibilities

• Provide 1st/2nd line IT support to end users including troubleshooting and fixes.
• Manage IT incidents, log calls, and prioritize tickets.
• Support across desktops, servers, networks, peripherals, applications and security.
• Contribute to IT project delivery such as installations and migrations.

Skills

1st/2nd line IT support

Troubleshooting

Incident management

Communication with users

Education

IT qualifications (advantageous)

Tools

Windows Server

Office 365

Firewalls (Watchguard/Draytek)

WDS

Intune

Entra

VMware/Hyper-V

Job description

Syntax Consultancy Limited is seeking an IT Support Technician for a permanent role based in Derby, working in a hybrid pattern. You will provide 1st/2nd line IT support, diagnose issues, and carry out fixes to keep end users productive.

The role covers desktop PCs, servers, networks, telephony, and security, with a salary of £26,000–£28,000 DOE and benefits including 22 days of holiday, birthday day off, pension, health care and ongoing training.