Senior IT Technician

Slice Solutions; Barnsley; On-site; GBP 38,000 - 42,000; Full time

Job summary

Slice Solutions in Barnsley seeks a Senior IT Technician to join their client’s team. You’ll provide advanced 2nd/3rd line support, deliver infrastructure projects and deployments at customer sites, and act as a trusted technical advisor.

The role blends hands-on delivery with strong customer-facing service, requiring MSP experience, Azure/Microsoft 365 expertise, and a driving licence for site work across the UK.

Qualifications

• Experience in MSP or customer-facing IT support.
• Strong knowledge of Microsoft 365, Azure, and Windows Server.
• Networking, firewalls, backup and disaster recovery experience.
• Excellent troubleshooting, communication and organisational skills.
• Full UK driving licence.

Responsibilities

• Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems.
• Diagnosing and resolving complex IT incidents, acting as escalation point for 1st line technicians and apprentices.
• Planning and delivering customer infrastructure projects end-to-end from scoping to handover.
• Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup and cyber security.
• Carrying out site surveys, migrations, upgrades, and technical assessments.
• Building strong customer relationships and acting as a trusted technical advisor.
• Mentoring junior engineers and apprentices, promoting best practice.

Skills

Troubleshooting

Communication

Organisational skills

Customer-focused

Driving licence

Tools

Microsoft 365

Azure

Windows Server

Hyper-V

Watchguard

Threatlocker

Huntress

ConnectWise Manage

Asio

Job description

Senior IT Technician

Barnsley Based (with travel to customer sites) Full-Time, Permanent 37.5 hrs/week , £38,000 - £42,000 pa depending on experience

About the Role

Our client is looking for an experienced, customer-focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands-on project delivery you'll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites.

If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, we'd love to hear from you.

What You'll Be Doing

• Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems
• Diagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprentices
• Planning and delivering customer infrastructure projects end-to-end from initial scoping through to handover
• Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutions
• Carrying out site surveys, migrations, upgrades, and technical assessments
• Building strong customer relationships and acting as a trusted technical advisor
• Mentoring junior engineers and apprentices, and championing best practice across the team

What We're Looking For

• Extensive experience in an MSP or customer-facing IT support environment
• Strong working knowledge of Microsoft 365, Azure, and Windows Server
• Solid experience with networking, firewalls, backup, and disaster recovery
• Excellent troubleshooting, communication, and organisational skills
• A full UK driving licence

Nice to Have

• Microsoft certifications
• Experience with Watchguard, HP, Threatlocker or Huntress
• ITIL Foundation certification
• Familiarity with ConnectWise Manage / Asio

You Are

Customer-focused, highly organised, and comfortable juggling multiple priorities without losing sight of the details.

You take pride in doing things properly from ticket notes to project documentation and you enjoy sharing what you know with less experienced colleagues.