It Support Technician

Profiles Personnel

Aldershot

On-site

GBP 30,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Private medical insurance

Company pension

Free on-site parking

Occasional work-from-home

Career development opportunities

Job summary

Profiles Personnel is seeking an IT Support Technician for a hands-on, customer-facing role in Aldershot, Hampshire. You will provide 1st/2nd line support, troubleshoot Microsoft 365 issues, and assist with onboarding and site visits. Strong communication and problem-solving skills are essential.

Salary £30K-£34K depending on experience, up to £36K for strong MSP experience. Monday-Friday, office-based with potential for occasional home-working and career development opportunities.

Qualifications

Clear verbal and written communication with customers.
Ability to troubleshoot across Microsoft 365 suite and Windows.
Experience handling multiple support tickets with prioritization.

Responsibilities

Providing 1st and 2nd line IT support via telephone and ticketing systems
Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues
Supporting users with accounts, passwords, MFA and general Microsoft 365 administration
Diagnosing issues across devices, networks and cloud services
Logging, documenting and escalating tickets where required
Keeping customers updated and delivering a friendly, professional service
Supporting customer onboarding and occasional visits to customer sites
Liaising with third-party suppliers when needed

Skills

Customer communication

Troubleshooting

Microsoft 365

Multi-ticket handling

Cloud services

Attention to detail

Tools

Microsoft 365 Admin

Windows OS

MFA

Networking basics

Job description

***IT SUPPORT TECHNICIAN***
Are you an IT Support Technician who enjoys solving problems, talking to customers and making technology work for them?
We're recruiting for an IT Support Technician (first and second line) to join a friendly and growing service desk team. This is an office-based, hands-on, customer-facing role where you'll provide first and second line support and have the opportunity to develop your technical skills across Microsoft 365, cyber security, cloud services and more.
Salary £30K-£34K depending on experience, up to £36K for candidates with strong MSP experience
As an IT Support Technician you be doing the following,

Providing 1st and 2nd line IT support via telephone and ticketing systems
Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues
Supporting users with accounts, passwords, MFA and general Microsoft 365 administration
Diagnosing issues across devices, networks and cloud services
Logging, documenting and escalating tickets where required
Keeping customers updated and delivering a friendly, professional service
Supporting customer onboarding and occasional visits to customer sites
Liaising with third-party suppliers when needed

What are we looking for?
You'll ideally have some experience in an IT support or service desk environment, together with:

Excellent verbal communication skills and confidence speaking to customers
A genuine interest in IT and technology
Good troubleshooting skills and attention to detail
The ability to manage multiple tickets and priorities calmly
A helpful, personable and customer-focused approach
A full UK driving licence, or willingness to obtain one
MSP or MSSP experience would be a real advantage, but it's not essential. Experience with Microsoft 365, basic networking, customer onboarding or relevant IT certifications would also be beneficial.
Knowledge of AI governance, Microsoft Power Platform, n8n or Rewst is a bonus - but definitely not a deal-breaker!

This is a fantastic opportunity for someone looking to build a long-term career in IT. You'll receive support and development while gaining exposure to Microsoft 365, cyber security, endpoint management, cloud technology and AI-related services.
What's on offer: