Hybrid IT Support Technician (1st/2nd Line) | Derby

Syntax Consultancy Ltd; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Birthday day off

Hybrid working

Pension

Health care

Training & career development

Job summary

Syntax Consultancy Ltd in Derby (Hybrid) is seeking an IT Support Technician for a permanent role. The position covers 1st/2nd line IT support, problem diagnosis, trouble-shooting and fixes within a managed services environment.

The successful candidate will join an established MSP with 20+ years in business, with hybrid working 4 days in Derby and 1 day from home. Salary £27,000–£30,000 DOE plus benefits.

Qualifications

• Providing 1st/2nd line IT support to end users.
• Troubleshooting and fixing IT incidents and requests.
• Experience across desktops, servers, networks, telephony and cyber security.

Responsibilities

• Providing 1st / 2nd line IT support to end users including troubleshooting, fixes, IT incident management, call logging, prioritisation, managing tickets and escalation.
• Supporting a range of environments including Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware and IT Cyber Security.
• Key technologies include Windows Server, Office 365, Firewalls, WDS, Intune, Entra.
• Communicating with end users, meeting SLAs, updating the IT Helpdesk system and writing IT documentation.
• Assisting in IT projects including installations, rollouts, upgrades, migrations and printer deployments.

Job description

Syntax Consultancy Ltd in Derby (Hybrid) is seeking an IT Support Technician for a permanent role. The position covers 1st/2nd line IT support, problem diagnosis, trouble-shooting and fixes within a managed services environment.

The successful candidate will join an established MSP with 20+ years in business, with hybrid working 4 days in Derby and 1 day from home. Salary £27,000–£30,000 DOE plus benefits.