IT Support Technician

Syntax Consultancy Ltd; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Birthday day off

Hybrid working

Pension

Health care

Training & career development

Job summary

Syntax Consultancy Ltd in Derby (Hybrid) is seeking an IT Support Technician for a permanent role. The position covers 1st/2nd line IT support, problem diagnosis, trouble-shooting and fixes within a managed services environment.

The successful candidate will join an established MSP with 20+ years in business, with hybrid working 4 days in Derby and 1 day from home. Salary £27,000–£30,000 DOE plus benefits.

Qualifications

• Providing 1st/2nd line IT support to end users.
• Troubleshooting and fixing IT incidents and requests.
• Experience across desktops, servers, networks, telephony and cyber security.

Responsibilities

• Providing 1st / 2nd line IT support to end users including troubleshooting, fixes, IT incident management, call logging, prioritisation, managing tickets and escalation.
• Supporting a range of environments including Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware and IT Cyber Security.
• Key technologies include Windows Server, Office 365, Firewalls, WDS, Intune, Entra.
• Communicating with end users, meeting SLAs, updating the IT Helpdesk system and writing IT documentation.
• Assisting in IT projects including installations, rollouts, upgrades, migrations and printer deployments.

Job description

IT Support Technician
Derby (Hybrid)
Permanent
£27,000 - £30,000 (DOE)

IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.

Hybrid Working working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:

• Providing 1st / 2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
• Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
• Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
• Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
• Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
• Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.