IT Support Technician

Sproule ERCE; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

An international energy consultancy in Croydon is seeking an IT Support Technician to support users across a global organization. This role entails responsibilities such as monitoring IT support queues, troubleshooting Microsoft 365, and assisting with an office relocation. You will engage in physical tasks and may need to work during weekends for specific projects. Strong technical acumen, excellent communication skills, and a detail-oriented nature are essential for success in this role. The position starts with a three-month fixed term and is located on-site.

Qualifications

• Excellent verbal and written communication skills in English.
• Detail-oriented with a strong work ethic.
• Ability to present ideas in user-friendly language.

Responsibilities

• Monitor and process the IT support queue.
• Provide direct end-user support for Microsoft 365 and Windows.
• Deploy end-user computing equipment such as laptops and workstations.
• Support and troubleshoot software applications for the oil and gas industry.
• Assist with Microsoft Intune including creating device configuration profiles.

Skills

Microsoft 365

Windows-based systems

Customer service

PowerShell scripting

Problem-solving

Tools

Microsoft Intune

PSADT

Linux servers

Job description

About Sproule ERCE

Sproule ERCEis an international energy consultancy, operating in the upstream oil and gas and energy transition sectors. Our multi-disciplinary teams work to find solutions and add value to the technical and commercial challenges of our clients. We are a dynamic group of individuals with a diverse range of experience and expertise our staff, from graduates through to our leadership team, have many years of experience in energy service providers and consultancy.

The Position

SprouleERCEisseekinganon-siteITSupportTechniciantojoinourteaminCroydon,reporting to the IT Support Manager,supporting users across the globalorganisation. The position is initially offered on a3 monthfixed term basis,working 5 days a week in the Croydon office.

This role will play a key part in an upcoming office relocation. Thiswill includeassisting withasset disposal andhardware auditing,thepreparation of workstations formoving and reconfiguration of usersetupsand meeting spacesin the newlocation.

Please note this will involve physicaltasksand some out ofhourswork. Availability for the weekend of 28thFeb, and thepreceding andfollowing weeksis essential (at overtime rates). The company will undertake Manual Handling trainingand appropriate riskassessments.

The IT Support Technician will play a key role in triaging and resolving end user support requirements whilst working with senior IT team members to resolve when necessary.

Asa memberof our small but dynamic service desk team, you willlearn tomonitorthe helpdesk, develop efficient processes, and ensure high-quality support delivery.

Your technicalexpertisewill be used daily, working with our Microsoft 365 environment, configuring, and troubleshooting Windows based systems and applications, and leveraging cloud services like Inturn to deploy configuration and applications.

Responsibilities

• Monitor and process the IT support queue, ensuring timely resolution of issues and maintaining high customer satisfaction.
• Providedirectend-usersupportforMicrosoft365,Windows-basedsystems,andother enterprise applications.
• Deployendusercomputingequipmentsuchaslaptops,workstations,andaccessories.Assist with migration of users to new equipment and provide support.
• Support and troubleshoot oil and gas industry-specific software applications.
• Support and troubleshoot audio visual equipment,printersand otherofficeequipment.
• Develop and implement efficient IT Helpdesk processes and procedures to improve service delivery.
• Assist withMicrosoftIntune,includingcreatingdeviceconfigurationprofilesand application deployment packages.
• Collaboratewiththeinfrastructureteamonprojectsrelatedtoon-premisesandcloudservices.
• Assistinbuildingknowledgebases,andfrequentlyaskedquestionsresourcestoaidin problem resolution.
• Formpart of thepaidon-callrotationforemergencies.
• Proficiency in PowerShell scripting would be advantageous.
• Experience with PSADT (PowerShell App Deployment Toolkit) would be a benefit.
• Experience of linux server operation would be desirable.

Non-technical Skills & Competencies

• ExcellentverbalandwrittencommunicationskillsinEnglish. Otherlanguages(Dutch) will be considered an asset.
• Methodical,detailoriented,analytical,organizedwithastrongworkethic.
• Abilitytopresentideasinuser-friendlylanguagewithstrongcustomerserviceorientation.
• Highdegreeofcuriosityabout emergingtechnologies.
• Abilitytoadapt toagrowingglobalbusinessenvironment.
• Abilitytomulti-taskandadapt tochangesquickly.