IT Support Technician

University College Birmingham; Birmingham; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

29 days annual leave

Bank Holidays & Concessionary Days

Pension contributions 20.9%

Private healthcare (Aviva)

Employee Assistance Programme

Annual health MOTs

Professional qualification sponsorship

Salary sacrificing schemes

Hybrid working

On-site gym membership

Job summary

University College Birmingham is seeking an IT Support Technician in Birmingham. This permanent, full-time role supports students and staff with hardware and software issues as part of the Digital IT Services Department.

The department is expanding during a digital infrastructure transformation, offering the chance to work with the latest technologies and a broad customer base across campus.

Qualifications

• Experience in IT support roles across hardware and software.
• Knowledge of campus IT environments preferred.
• Strong customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Assist in infrastructure upgrades and digital transformation.

Skills

IT support experience

Job description

Job Title: IT Support Technician

Location: Birmingham

Salary: £28,592 - £30,986 per annum - SS3

Job type: Permanent, full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

University College Birmingham is looking for an experienced Information Technology professional to join our growing Digital IT Services Department as an IT Support Technician

The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus

The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies and a wider diverse customer base

The ideal candidate will have experience of working within an Information Technology role, with good knowledge of hardware and software

Benefits:

• Generous allocation of annual leave
  • 29 days' paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
  • Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology and cycle.
• Hybrid working opportunities
• Free on-site gym membership

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 1st November 2026.

Interview Date - Wednesday 18th November 2026.

Candidates with the experience or relevant job titles of: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support will also be considered for this role.