IT 1ST LINE SUPPORT TECHNICIAN

John Ruskin College; Redhill; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Two pension schemes

Generous holiday package

Free onsite parking

Gym access

Discounted Spa

Job summary

John Ruskin College is seeking a proactive IT 1st Line Support Technician to join our IT Services team, providing first-line assistance to staff and students across campus systems.

You will troubleshoot hardware, software and Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint), configure devices, manage user access and help maintain IT documentation. Typical hours are 37 per week with occasional after-hours support.

Qualifications

• Experience in a 1st line IT support role.
• Hands-on experience with Microsoft 365 administration.
• Experience with Windows 11 and endpoint management.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-line technical support to staff and students.
• Troubleshoot hardware, software, and network issues.
• Configure and deploy devices and manage user access.
• Support onboarding/offboarding and document IT processes.

Skills

1st Line IT Support

Microsoft 365 admin

Intune / Endpoint Manager

Windows 11

Communication skills

Customer service

Teamwork

Organised

Tools

SharePoint

Outlook

Teams

Job description

IT 1st Line Support Technician

Job Type: Support

Job Category: IT

Employment Basis: Established (salaried)

Location: John Ruskin College - Croydon, East Surrey College - Redhill

Salary Range: £28,337 per annum

Closing Date: 07/11/2026

Documents

• OSC Corporation Competency Framework.pdf (PDF, 472.18kb)


• IT 1st Line Support Technician JD & PS August 2026.pdf (PDF, 172.03kb)

College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: £28,337 per annum

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

Working one evening per week (Tuesday or Thursday), hours of 10:30am to 7:00pm

Are you passionate about technology and delivering excellent customer service? We are looking for an enthusiastic and proactive IT 1st Line Support Technician to join our IT Services team and play a key role in supporting the systems and technologies that underpin teaching, learning and business operations across the College Group.

This is an exciting opportunity for someone who enjoys problem-solving, working with people and supporting a modern Microsoft 365 environment. You'll be part of a collaborative team, providing first-line technical support to staff and students while contributing to the continuous improvement of our IT services.

These are group-wide roles and may require attendance at both East Surrey College (Redhill) and John Ruskin College (Selsdon) to meet business needs. Roles may be primarily based at one campus, with some travel and occasional work required at the other site. Current vacancies are available at both locations.

What You'll Be Doing

You’ll act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support. You’ll troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests. You’ll also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.

What We're Looking For

• Proven experience in a 1st Line IT Support role


• Strong hands-on experience of Microsoft 365 (O365) administration, Microsoft Intune / Endpoint Manager and Windows 11


• Understanding of Microsoft Windows desktop technologies


• Excellent communication and customer service skills


• Ability to work effectively both independently and as part of a team


• A proactive, organised and solutions-focused approach to work

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus's are smoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.