Technology Apprentice

University College Birmingham; Birmingham; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

29 days leave per year

Public pension 20.9%

Private healthcare (Aviva)

Digital GP Service

Employee assistance programme

Staff development sponsorship

Cycle salary sacrifice

Free on-site gym

Job summary

University College Birmingham is seeking a motivated Technology Apprentice to join the busy IT Team in Birmingham. You will provide first line support to staff and students, both on campus and remotely, while developing IT skills during the 20-month fixed-term programme.

The role includes working towards a Level 3 Digital Support Technician apprenticeship, with a proactive, collaborative approach and interest in emerging technologies.

Qualifications

• Interest in IT and customer-facing roles.
• Willingness to learn and complete Level 3 Digital Support Technician apprenticeship.
• Ability to work on campus and remotely.

Responsibilities

• Provide first line IT support to staff and students.
• Assist with a variety of IT issues on campus and remotely.
• Develop a broad range of IT skills during the apprenticeship.

Skills

Customer service

IT interest

Teamwork

Education

GCSEs or equivalent

Job description

Job Title: Technology Apprentice

Location: Birmingham

Salary: £16,341 per annum increasing to National Living Wage after 12 months in post.

Job type: Fixed term (20 months), full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

An exciting opportunity has arisen for a self-motivated Technology Apprentice to work within the busy IT Team at University College Birmingham.

With a keen interest in IT and the confidence to take a proactive approach in this customer-facing role, you will provide first line support to staff and students in relation to a variety of IT issues; both on campus and for those working remotely.

You will have the opportunity to gain a wide range of IT skills and experience over the course of the programme within a busy IT Department.

Alongside gaining valuable work experience, you will be supported to achieve a Level 3 Digital Support Technician apprenticeship (via the Digital Service Technician option).

The successful candidate will demonstrate a positive and hardworking approach and enjoy working both independently and collaboratively as part of a dedicated team. An interest in emerging technologies is essential.

Benefits:

• Generous allocation of annual leave
  • 29 days' paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
  • Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology and cycle.
• Free on-site gym membership

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 1st November 2026.

Interview Date - Friday 20th November 2026.

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