Hybrid IT Support Technician (1st/2nd Line)

University College Birmingham; Birmingham; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

29 days annual leave

Bank Holidays & Concessionary Days

Pension contributions 20.9%

Private healthcare (Aviva)

Employee Assistance Programme

Annual health MOTs

Professional qualification sponsorship

Salary sacrificing schemes

Hybrid working

On-site gym membership

Job summary

University College Birmingham is seeking an IT Support Technician in Birmingham. This permanent, full-time role supports students and staff with hardware and software issues as part of the Digital IT Services Department.

The department is expanding during a digital infrastructure transformation, offering the chance to work with the latest technologies and a broad customer base across campus.

Qualifications

• Experience in IT support roles across hardware and software.
• Knowledge of campus IT environments preferred.
• Strong customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Assist in infrastructure upgrades and digital transformation.

Skills

IT support experience

Job description

University College Birmingham is seeking an IT Support Technician in Birmingham. This permanent, full-time role supports students and staff with hardware and software issues as part of the Digital IT Services Department.

The department is expanding during a digital infrastructure transformation, offering the chance to work with the latest technologies and a broad customer base across campus.