Desktop Support Technician

Telford College; Telford; On-site; GBP 23,000 - 29,000; Part time

Job summary

Telford College in the United Kingdom is seeking a Desktop Support Technician to maintain and support classroom and college IT systems. You will manage hardware, software and peripherals, assist staff and students, and ensure reliable access to teaching tools.

This fixed-term 37-hour role reports to the Desktop Support Team Leader, with a deadline of October 30, 2026. A proactive approach and good communication are essential to keep services running smoothly across campus.

Qualifications

• Experience in 1st level ICT support.
• Good diagnostic and technical awareness.
• Experience with Office 365 suite including Teams, OneDrive, SharePoint and Exchange Online.

Responsibilities

• Deliver an effective help desk and log requests; escalate when needed.
• Support end users remotely and on campus.
• Maintain college hardware to keep it serviceable.
• Diagnose and resolve hardware and software faults.
• Install software in line with IT security policy.
• Install and test hardware and peripherals.
• Support projects requested by line manager.
• Conduct IT asset reviews and record updates.
• Update device records in Windows AD and Intune.
• Assist with testing new software and images before rollout.
• Issue portable IT equipment to end users following procedures.

Skills

First level ICT support

Diagnostic skills

Office 365

Windows technologies

Interpersonal skills

Hardware support

Flexible hours

Education

Level 2 Maths & English

Level 3 IT qualification

Job description

JOB VACANCY

Desktop Support Technician

APPLICATION DEADLINE

October 30, 2026

DEPARTMENT

IT Services

EMPLOYMENT TYPE

Fixed Term

37 hours

SALARY

£25,947

REPORTING TO

Desktop Support Team Leader

VACANCY REFERENCE

VN0247/26

ABOUT THE ROLE

As a Desktop Support Technician, you will play a key role in ensuring that all users across the college can effectively access and use IT systems. You'll be responsible for maintaining, updating, and supporting the college's computers, peripherals, and related technology to ensure everything runs smoothly for teaching, learning, and day-to-day business operations. Your proactive approach to equipment care and technical support will help create a reliable and efficient IT environment for staff and students alike.

Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

KEY RESPONSIBILITIES

• Deliver an effective and customer focused help desk: Acting as one of the first points of contact for the IT/digital support contact line, recording support requests in relevant systems a n d support of the end user with their query/issue. Escalating if necessary
• Supporting end users remotely, as wells as physically in the college's main campus and other associated sites
• Assist with maintaining, managing, and updating all college hardware ensuring it remains in a serviceable and compliant condition
• Report/diagnose/record and resolve all college hardware and software faults
• Install software packages to run under college operating systems, in line with the college IT security policy
• Install and test college purchased computer hardware (including Apple devices) and other peripheral devices
• Assist and support the scope and implementation of specific projects as requested by the line manager
• Undertake annual IT asset reviews and checks, as well as ensuring all assets entering the college are correctly records, amended records upon any asset moves and support with recording of assets for disposal
• Assist with the checking and maintaining device records in Windows Active Directory and Intune MDM and using the systems to deploy software and apps.
• Support the network team with testing of new software, hardware and computer images prior to cross-college roll out
• Assist with the issuing of portable IT equipment to end users, following the college procedures

SKILLS AND EXPERTISE

• Previous experience in 1 st level ICT support
• Good level of technical awareness and diagnostic skills
• Experience and knowledge of using and supporting the Office and Office 365 suite - including Teams, One Drive, Sharepoint and Exchange Online
• Significant level of knowledge and experience in the use and support of Windows technologies
• Excellent interpersonal and communication skills, both written and verbal, with the ability to communicate effectively with staff at all levels and establish and sustain positive relationships
• Significant knowledge and experience of supporting hardware and software, including telephony equipment, in a technical support role
• Willing to work flexibly and outside of normal office hours - this could include early starts on a rota basis and evening and weekend work

QUALIFICATIONS & TRAINING

• Level 2 qualification (GCSE A*-C, or equivalent) in Maths and English or a willingness to attain these qualifications with the support of the College
• Level 3 IT qualification

A full, valid UK driving license is required for this role.