IT Support Specialist - Microsoft 365 & Network (Travel)

Bennett & Son Ltd.; Bricket Wood; On-site; GBP 28,000 - 42,000; Full time

Job summary

Bennetts is seeking an IT Support Specialist to maintain and support our IT infrastructure across head office in St Albans and branch locations. The role focuses on Microsoft 365 administration, end-user device management, cybersecurity, and network troubleshooting.

Travel across our branch network will be required. The ideal candidate will have practical experience with Microsoft 365, Windows workstations, and network troubleshooting, and will communicate clearly with colleagues and external

Qualifications

• Experience supporting and administering a Microsoft 365 tenancy.
• Experience configuring Windows workstations and laptops.
• Experience troubleshooting network connectivity and infrastructure issues.
• Strong troubleshooting and problem-solving skills across multiple sites.
• Customer-focused with clear communication with colleagues and external providers.

Responsibilities

• Support and manage the organisation’s Microsoft 365 tenancy, ensuring the environment remains secure, reliable, and fit for purpose.
• Liaise with our Microsoft 365 tenancy provider to resolve technical issues, manage changes, and maintain the overall service.
• Assist with the configuration, administration, and ongoing maintenance of Microsoft 365 services.
• Configure, enrol, deploy, and support workstations, laptops and network equipment across branch locations and head office.
• Troubleshoot hardware, software, connectivity, and device configuration issues.
• Ensure devices are correctly set up and maintained in line with the organisation’s IT & cybersecurity standards and requirements.
• Provide technical support for branch network infrastructure, investigating and resolving connectivity and network-related issues.
• Troubleshoot network faults and liaise with relevant third-party providers where necessary.
• Help maintain reliable network connectivity across all branch locations and head office.
• Provide technical support to branches for the Autopart application, ensuring issues are investigated and resolved efficiently.
• Work closely with MAM to troubleshoot and resolve application issues, implement new features, and coordinate new system setups and orders.
• Support branches with the introduction of new functionality and ensure systems are configured to meet operational requirements.
• Provide clear communication and technical guidance to branch colleagues, minimising disruption to business operations.

Skills

Troubleshooting

Customer-focused

Communication

Problem-solving

Tools

Microsoft 365

Windows workstations

Network troubleshooting

Job description

Bennetts is seeking an IT Support Specialist to maintain and support our IT infrastructure across head office in St Albans and branch locations. The role focuses on Microsoft 365 administration, end-user device management, cybersecurity, and network troubleshooting.

Travel across our branch network will be required. The ideal candidate will have practical experience with Microsoft 365, Windows workstations, and network troubleshooting, and will communicate clearly with colleagues and external