IT Support Specialist - Windows, 365 & Security

Hochiki Group; Dartford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

EAP Wisdom

GP access 24/7 (Metlife)

Cycle to work

Enhanced pension

Life Assurance

Long service awards

Employee referral scheme

Job summary

Kentec Electronics Ltd, Dartford, part of the Hochiki family, is seeking an IT Support Technician to provide reliable 1st/2nd line support and to own incidents from contact to resolution. You will manage Windows devices, MS 365 services, and directory services, contributing to improved IT reliability.

The role emphasizes service delivery, documentation, and involvement in IT projects, with a clear pathway to continuous improvement in a global fire safety electronics environment.

Qualifications

• Two years’ experience in 1st/2nd line IT support.
• Experience with Windows 10/11 devices and MS 365 apps.
• Experience with Entra ID or Active Directory.
• Structured troubleshooting approach and clear communication.
• Familiar with ITIL concepts and ticketing platforms.
• Good networking understanding (TCP/IP, DNS, VPN).

Responsibilities

• Provide first- and second-line IT support desk-side, phone and remote.
• Log, categorize, prioritize and manage incidents in HaloITSM through to resolution.
• Deploy, configure and support Windows devices and standard business apps.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Maintain documentation and user guidance; assist with tests and upgrades.

Skills

Windows 10/11 support

Microsoft 365 administration

Active Directory / Entra ID

ITIL concepts

Networking fundamentals

Customer service

Endpoint security

Backup & recovery

Education

CompTIA A+ (Cert)

Tools

HaloITSM

SentinelOne

Acronis

Job description

Kentec Electronics Ltd, Dartford, part of the Hochiki family, is seeking an IT Support Technician to provide reliable 1st/2nd line support and to own incidents from contact to resolution. You will manage Windows devices, MS 365 services, and directory services, contributing to improved IT reliability.

The role emphasizes service delivery, documentation, and involvement in IT projects, with a clear pathway to continuous improvement in a global fire safety electronics environment.