IT Support Specialist

Bennett & Son Ltd.; St Albans; On-site; GBP 28,000 - 42,000; Full time

Job summary

Bennetts is seeking an IT Support Specialist to maintain IT systems across its head office in St Albans and branch network. The role centres on Microsoft 365 admin, end-user device management, cybersecurity, and network troubleshooting.

You will travel across branch locations to install, configure, and support workstations and network equipment, ensuring secure and reliable IT services for all staff.

Qualifications

• Experience supporting and administering a Microsoft 365 tenancy.
• Experience configuring, enrolling, deploying, and supporting Windows workstations and laptops.
• Experience troubleshooting network connectivity and infrastructure issues.
• Strong troubleshooting and problem-solving skills across multiple sites.
• Customer-focused with clear communication with colleagues and external providers.

Responsibilities

• Support and manage the organisation’s Microsoft 365 tenancy, ensuring security and reliability.
• Liaise with tenancy provider to resolve issues and manage changes.
• Assist with configuration, administration, and maintenance of Microsoft 365 services.
• Configure, enroll, deploy, and support workstations and network equipment across locations.
• Troubleshoot hardware, software, connectivity, and device configuration issues.
• Ensure devices meet IT and cybersecurity standards.
• Provide technical support for branch network infrastructure and connectivity.
• Troubleshoot network faults and coordinate with third-party providers.
• Maintain reliable network connectivity across all locations.
• Provide support for the Autopart application at branches.
• Collaborate with MAM to troubleshoot issues and implement features.
• Assist branches with new functionality and system setups.
• Provide clear technical guidance to branch colleagues to minimise disruption.

Skills

MS 365 administration

Network troubleshooting

End-user support

Cybersecurity basics

Communication skills

Tools

Windows OS

Job description

About The Role

We are looking for an IT Support Specialist to support and maintain our IT infrastructure across branch locations and head office. The role will focus on Microsoft 365 administration, end-user device management, cybersecurity, network troubleshooting, and application support, ensuring our colleagues have reliable and effective IT systems to carry out their day-to-day responsibilities.

Whilst this role is based is our Head Office in St Albans, there will be requirement to travel across our branch network.

Key Responsibilities

• Support and manage the organisation’s Microsoft 365 tenancy, ensuring the environment remains secure, reliable, and fit for purpose
• Liaise with our Microsoft 365 tenancy provider to resolve technical issues, manage changes, and maintain the overall service
• Assist with the configuration, administration, and ongoing maintenance of Microsoft 365 services
• Configure, enrol, deploy, and support workstations, laptops and network equipment across branch locations and head office
• Troubleshoot hardware, software, connectivity, and device configuration issues
• Ensure devices are correctly set up and maintained in line with the organisation’s IT & cybersecurity standards and requirements
• Provide technical support for branch network infrastructure, investigating and resolving connectivity and network-related issues
• Troubleshoot network faults and liaise with relevant third-party providers where necessary
• Help maintain reliable network connectivity across all branch locations and head office
• Provide technical support to branches for the Autopart application, ensuring issues are investigated and resolved efficiently
• Work closely with MAM to troubleshoot and resolve application issues, implement new features, and coordinate new system setups and orders
• Support branches with the introduction of new functionality and ensure systems are configured to meet operational requirements
• Provide clear communication and technical guidance to branch colleagues, minimising disruption to business operations

Essential Experience

• Practical experience supporting and administering a Microsoft 365 tenancy, including working with an external tenancy provider
• Experience configuring, enrolling, deploying, and supporting Windows workstations and laptops
• Experience troubleshooting network connectivity and infrastructure issues
• Strong troubleshooting and problem-solving skills, with the ability to manage technical issues across multiple sites
• A customer-focused approach, with clear communication skills and the ability to work effectively with colleagues, third-party providers, and external support teams

About Us

Bennetts is a third-generation family business, founded in 1954, and built on strong values of value and customer service. While the company has grown significantly, those principles remain at its core. Today, the L Bennett and Sons Group operates across the UK, supplying car parts, tools, and workshop equipment to both trade and public customers, from independent garages to main dealers and specialists. With over 55 branches and growing, over £30 million in stock and a fleet of 350+ vehicles, Bennetts supports everything from routine servicing to complex repairs. As an independent, family-owned business, Bennetts reinvests in its people, infrastructure, and systems, enabling quick decisions and consistent service. Looking ahead, Bennetts remains focused on quality products, dependable service, and supporting workshops with confidence, staying true to the values that have driven its success for over 70 years.