IT Support Specialist — End-User & VDI

Callen-Lenz; Salisbury; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Private Health Insurance

Life assurance

Training & development opportunities

Job summary

Callen-Lenz in Salisbury, UK is seeking an IT Support Analyst to join a growing IT team. The role covers end‑user support, hardware and software management, and involvement in projects and service improvements.

You will report to the IT Service Delivery Lead and work to deliver reliable IT services. The ideal candidate has prior IT support experience, strong Microsoft 365 skills and a proactive, team‑oriented approach.

Qualifications

• Experience in a similar IT support role.
• Confident using and administering Microsoft Office, Microsoft 365 and related admin tools.
• Practical experience building, configuring, maintaining and troubleshooting end‑user computers and peripherals.

Responsibilities

• Provide effective hands‑on IT support across end‑user hardware, software, systems and services.
• Support day‑to‑day IT operations, including incident response, service requests, user administration and routine BAU activities.
• Build, configure, maintain and manage end‑user devices including laptops, desktops, smartphones and peripherals.
• Assist with software management, including installation, updates, access control, licensing support and application administration.
• Use Microsoft 365 and related administration tools to support users, devices, mailboxes, permissions and collaboration services.
• Contribute to IT projects, system changes, upgrades and service improvement initiatives.

Education

A level/BTEC IT

Tools

Microsoft 365

Microsoft Office

Job description

Callen-Lenz in Salisbury, UK is seeking an IT Support Analyst to join a growing IT team. The role covers end‑user support, hardware and software management, and involvement in projects and service improvements.

You will report to the IT Service Delivery Lead and work to deliver reliable IT services. The ideal candidate has prior IT support experience, strong Microsoft 365 skills and a proactive, team‑oriented approach.