End User Support Specialist – On-Call IT Support (London)

Clarksons; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global provider of shipping services is seeking an End User Support Analyst to join their IT Support team in London. This role involves supporting desktop services and being a primary contact for the End User community. The ideal candidate will have experience in an IT support role, possess strong communication skills, and a customer-oriented mindset. The position requires a full clean driving license, office presence five days a week, and occasional on-call duties. Join a team focused on delivering quality IT support within a fast-paced environment.

Qualifications

• Previous experience within an IT Support role.
• Excellent communication skills for technical support.
• Knowledge of Office 365 products.

Responsibilities

• Provide IT support for desktops, laptops, and printers.
• Triage and manage user expectations.
• Create and maintain knowledge documentation.

Skills

Customer oriented

Excellent communication skills

Good problem-solving skills

Ability to multitask

Self-motivated

Tools

Active Directory

Exchange (on-prem and O365)

VMware

MS Office

Windows 10/11

Job description

A global provider of shipping services is seeking an End User Support Analyst to join their IT Support team in London. This role involves supporting desktop services and being a primary contact for the End User community. The ideal candidate will have experience in an IT support role, possess strong communication skills, and a customer-oriented mindset. The position requires a full clean driving license, office presence five days a week, and occasional on-call duties. Join a team focused on delivering quality IT support within a fast-paced environment.