End User IT Support Analyst — Remote/Hybrid (UK)

Worldline; Nottingham; Hybrid; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Flexible remote work

Family health insurance

Early access to Microsoft tech & certs

Profit sharing & bonuses

Great Place To Work certification

Job summary

Magellan is seeking an End User Support Analyst to deliver high-quality technical support across the UK & Ireland. You will diagnose and resolve incidents via multiple channels, manage devices and software deployments, and contribute to knowledge base improvements.

The role requires strong Windows, Microsoft 365, and ITSM experience, with a proactive approach to service improvement. Flexible remote options and UK-wide travel may be involved.

Qualifications

• Proven experience in End User Support, Service Desk, or Desktop Support.
• Strong knowledge of Windows operating systems, Microsoft 365, Azure/Intune, and standard desktop technologies.
• Experience using IT Service Management (ITSM) platforms such as ServiceNow.
• Excellent troubleshooting and analytical skills with the ability to resolve technical issues efficiently.
• Ability to prioritise workloads and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first and second-line technical support for hardware, software, mobile devices, peripherals, and business applications.
• Diagnose, troubleshoot, and resolve complex technical issues via phone, email, chat, and ServiceNow.
• Take ownership of incidents from logging to resolution and communicate with users.

Skills

End user support

Windows OS

Microsoft 365

Azure/Intune

ITSM platforms

Troubleshooting

Prioritising workloads

Communication

Tools

ServiceNow

Job description

Magellan is seeking an End User Support Analyst to deliver high-quality technical support across the UK & Ireland. You will diagnose and resolve incidents via multiple channels, manage devices and software deployments, and contribute to knowledge base improvements.

The role requires strong Windows, Microsoft 365, and ITSM experience, with a proactive approach to service improvement. Flexible remote options and UK-wide travel may be involved.