Worldwide IT End-User Support Specialist

Lucy Group; Thame; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy solutions company in the UK seeks an IT End-User Support Specialist to provide operational IT support. The role involves managing IT incidents, ensuring high-quality service delivery, and enhancing end-user experiences through effective technology adoption. Ideal candidates have a degree in IT, along with 3+ years of experience in desktop services, a strong knowledge of Microsoft and ITSM tools, and a customer-oriented approach. The position is based in Thame, England.

Qualifications

• 3+ years' experience in an IT End-User Service or Desktop Services role.
• An understanding of Infrastructure technologies including administration and operation.
• Operational experience of ServiceNow or similar ITSM system.

Responsibilities

• Deliver assigned IT End-User Support activities and priorities.
• Provide enhanced support to VIPs and critical business users.
• Manage the deployment and handover of new or replacement hardware.

Skills

Microsoft 365

Windows OS

Active Directory

Azure AD

ServiceNow

Customer service orientation

Problem-solving

Analytical mindset

Education

Degree in an IT-related subject

ITIL3/ITIL4 Certification

Tools

VMWare

SAN

DNS

Job description

A leading energy solutions company in the UK seeks an IT End-User Support Specialist to provide operational IT support. The role involves managing IT incidents, ensuring high-quality service delivery, and enhancing end-user experiences through effective technology adoption. Ideal candidates have a degree in IT, along with 3+ years of experience in desktop services, a strong knowledge of Microsoft and ITSM tools, and a customer-oriented approach. The position is based in Thame, England.