IT Support Analyst

Callen-Lenz; Salisbury; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Private Health Insurance

Life assurance

Training & development opportunities

Job summary

Callen-Lenz in Salisbury, UK is seeking an IT Support Analyst to join a growing IT team. The role covers end‑user support, hardware and software management, and involvement in projects and service improvements.

You will report to the IT Service Delivery Lead and work to deliver reliable IT services. The ideal candidate has prior IT support experience, strong Microsoft 365 skills and a proactive, team‑oriented approach.

Qualifications

• Experience in a similar IT support role.
• Confident using and administering Microsoft Office, Microsoft 365 and related admin tools.
• Practical experience building, configuring, maintaining and troubleshooting end‑user computers and peripherals.

Responsibilities

• Provide effective hands‑on IT support across end‑user hardware, software, systems and services.
• Support day‑to‑day IT operations, including incident response, service requests, user administration and routine BAU activities.
• Build, configure, maintain and manage end‑user devices including laptops, desktops, smartphones and peripherals.
• Assist with software management, including installation, updates, access control, licensing support and application administration.
• Use Microsoft 365 and related administration tools to support users, devices, mailboxes, permissions and collaboration services.
• Contribute to IT projects, system changes, upgrades and service improvement initiatives.

Education

A level/BTEC IT

Tools

Microsoft 365

Microsoft Office

Job description

IT Support Analyst

Vacancy Reference: CLA-431

Position: Full-time

Location: Salisbury, Wiltshire, UK

Salary: £32,000 - £36,000

At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology and having recently received investment into the business we are going through a period of rapid growth and development and are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer-focused UAS solutions through our 4 key business strands: technical services, products, platforms and operational services. We are looking for individuals to help drive forward our expansion, placing you at forefront of UAS development in the UK.

Our Values

• Innovation
• Integrity
• Collaboration
• Excellence

Why Work for Us

Based in the heart of rural Wiltshire, close to the Historic city of Salisbury you will join our rapidly growing, friendly and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry.

Our benefits include:

• 25 days annual leave per year (plus bank holidays)
• Buy/Sell holiday policy up to 5 days either way
• Pension Scheme via Royal London
• Company contributed Share Incentive Plan.
• Green Car Scheme
• Life assurance scheme (6x basic salary)
• Income protection policy (75% of basic salary)
• Private Health Insurance via Bupa
• Private Dental insurance via Bupa
• Enhanced Maternity and paternity
• 1 Professional membership reimbursed per year
• 1 paid volunteering day per year
• Access to an independent financial advisor year round
• Training & development opportunities

About the role

Reporting to the IT Service Delivery Lead, we are looking for an approachable, capable and proactive individual to join our growing IT Team. This is a varied role covering end-user support, business-as-usual IT activity, hardware and software management, and involvement in new projects and service improvements. The role will suit someone who can take ownership, work well both individually and as part of a team, communicate clearly, and follow tasks through to completion.

Responsibilities

• Provide effective hands‑on IT support across a range of end‑user hardware, software, systems and services.
• Support day‑to‑day IT operations, including incident response, service requests, user administration and routine business‑as‑usual activities.
• Build, configure, maintain and manage end‑user devices including laptops, desktops, smartphones and associated peripherals.
• Build, configure, maintain and manage Virtual Desktop Infrastructure
• Assist with software management, including installation, updates, access control, licensing support and application administration.
• Use Microsoft 365 and related administration tools to support users, devices, mailboxes, permissions and collaboration services.
• Contribute to IT projects, system changes, upgrades and service improvement initiatives from planning through to delivery.
• Maintain clear, accurate documentation and follow agreed processes, standards and best working practices.
• Work collaboratively with colleagues, suppliers and internal stakeholders to resolve issues and deliver reliable IT services.
• Actively participate in personal development, training, supervision and objectives agreed with your line manager.
• Carry out any other reasonable tasks as directed by your line manager.

Health & Safety

• Demonstrate in daily activities a commitment to health and safety in the workplace by always ensuring tasks are performed in the safest possible manner.
• Report all hazards and incidents that the individual is party to, or observes, in the correct manner.
• When required or directed, participate in any health and safety training.

Qualifications

• A level or BTEC equivalent in an IT related field is desirable.

Skills and Experience

Essential:

• Experience in a similar IT support role, ideally in a busy internal IT environment.
• Confident using and administering Microsoft Office, Microsoft 365 and related admin tools.
• Practical experience building, configuring, maintaining and troubleshooting end‑user computers and peripherals.

Desirable:

• Experience with scripting, automation, application packaging, reporting or other technical improvement activities.
• Experience supporting Linux end‑user devices, including basic troubleshooting, configuration and user support.

Personal Attributes

• Must be a British Citizen or have an existing right to work in the UK.
• Enthusiasm for IT, service improvement and delivering a positive user experience.
• Clear and confident communicator with good customer service skills.
• Strong problem‑solving skills with the ability to investigate, prioritise and follow issues through to resolution.
• Able to work well independently and as part of a team.
• Self‑motivated, organised and able to manage a varied workload.
• Ability to commit to occasional national travel.
• A full valid UK driving licence.
• Ability to hold Security Clearance – 5 years residence in the UK.

Callen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.