Global IT End-User Support Engineer

Lucy Zodion; Thame; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology solutions provider located in Thame is seeking an IT End-User Support Specialist to deliver on-site operational IT support and remote assistance. The role requires collaboration with a global team, managing hardware and software issues, and enhancing the end-user experience. Ideal candidates will have a degree in an IT-related field, 3+ years in an IT support role, and strong skills in Microsoft 365 and customer service. The position is full-time and offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 3+ years’ experience in an IT End-User Service or Desktop Services role.
• ITIL3/ITIL4 Certification, or 2+ years’ equivalent experience in IT Service Management.
• Experience of Microsoft 365 Deployment and Operations.

Responsibilities

• Deliver assigned IT End-User Support activities and priorities.
• Provide enhanced support to VIPs and critical business users.
• Collaborate with global team members to improve IT services.

Skills

Microsoft 365

Windows OS

Active Directory

ServiceNow

Customer service

Education

Degree in an IT-related subject

Tools

ServiceNow

Job description

A technology solutions provider located in Thame is seeking an IT End-User Support Specialist to deliver on-site operational IT support and remote assistance. The role requires collaboration with a global team, managing hardware and software issues, and enhancing the end-user experience. Ideal candidates will have a degree in an IT-related field, 3+ years in an IT support role, and strong skills in Microsoft 365 and customer service. The position is full-time and offers a dynamic work environment with opportunities for professional growth.