IT Support Specialist — End-User Tech & Global Programs

IN2; Greater London; On-site; GBP 34,440 - 48,216; Part time

Job summary

IN2 is seeking a Freelance IT Support Specialist to provide technical support and assistance through various communication channels. The role involves resolving hardware and software issues on Windows and macOS, installing and maintaining systems, and documenting procedures. Candidates should have at least 3 years in a technical support role and possess strong problem-solving and communication skills. IN2 values diversity and encourages applications from all backgrounds.

Qualifications

• Minimum of 3 years of experience in a technical support role.
• Experience troubleshooting hardware and software issues on Windows and macOS platforms.
• Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.

Responsibilities

• Offer technical support and assistance to end-users via multiple communication channels.
• Resolve hardware and software issues on Windows and macOS platforms.
• Install, configure, and maintain computer hardware, software, systems, networks.

Skills

Technical support experience

Troubleshooting hardware issues

Troubleshooting software issues

Networking technologies

Problem-solving skills

Communication skills

Job description

IN2 is seeking a Freelance IT Support Specialist to provide technical support and assistance through various communication channels. The role involves resolving hardware and software issues on Windows and macOS, installing and maintaining systems, and documenting procedures. Candidates should have at least 3 years in a technical support role and possess strong problem-solving and communication skills. IN2 values diversity and encourages applications from all backgrounds.