Computer Technician

EXFO; Southampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading telecommunications company in Southampton, UK, is seeking an IT Technician to support end-user operations and manage IT infrastructure. Responsibilities include providing technical assistance and managing security solutions across global locations. The ideal candidate has over 5 years of experience, strong technical skills, and excellent communication abilities. Join a dynamic team that values innovation and collaboration while working with cutting-edge technologies.

Qualifications

• Minimum of 5 years of experience in IT Systems & Network Administration.
• Fluent in English (spoken and written).
• Strong communication skills to work with users across locations.

Responsibilities

• Provide technical assistance to employees for smooth operations.
• Administer Microsoft Azure, Office 365, and Active Directory.
• Configure and maintain secure remote access solutions.

Skills

Basic Network Administration

Security & Compliance

End-User Support

Tools

Cisco

Aruba

Checkpoint

Microsoft Azure

Office 365

Active Directory

VMware

Job description

EXFO Southampton, England, United Kingdom

Are you looking for a role where every day brings exciting technical challenges? Do you want to be part of a dynamic and collaborative team spread across Europe and the Americas, where innovation and teamwork are key values? If so, this position is for you!

Your Role & Responsibilities

As an IT Technician, you will be a key player in ensuring the stability, security, and performance of IT infrastructure across our UK site and global locations. Your primary focus will be on end-user support, with a system and network administration role when required.

Key Responsibilities:

• End-User Support (80%): Provide technical assistance to employees as needed, ensuring smooth day‑to‑day operations.
• User & Identity Management: Administer Microsoft Azure, Office 365, and Active Directory to maintain secure and efficient access control.
• Remote Access & Security: Configure and maintain VPNs and other secure remote access solutions for global employees.
• Documentation & Best Practices: Maintain up‑to‑date technical documentation to enhance knowledge sharing and process efficiency.
• Collaboration with Security Teams: Support security initiatives, implement best practices, and contribute to compliance efforts across on‑premises and cloud environments.
• IT Infrastructure Management: Administer and optimize servers (Windows and Linux), virtualization environments (VMware), and cloud platforms (Azure) to ensure high availability and efficiency.
• System Monitoring & Incident Resolution: Proactively monitor IT systems, diagnose performance issues, and resolve incidents to maintain operational continuity.
• Network Administration & Security: Manage and troubleshoot network components, including firewalls, switches, and Wi‑Fi (Cisco, Checkpoint, Aruba), ensuring secure and seamless connectivity.

We are looking for a proactive, service‑oriented IT professional with strong technical expertise and excellent problem‑solving skills.

Key Technical Skills:

• Basic Network Administration: Cisco, Aruba, Checkpoint (for troubleshooting and minor configurations)
• Security & Compliance: Strong understanding of IT security best practices (password policies, MFA, access control, confidentiality)

Your Profile

• Minimum of 5 years of experience in an IT Systems & Network Administrator role
• Fluent in English (spoken and written)
• Strong communication skills and ability to work with users across different locations
• Organized, proactive, and able to troubleshoot technical issues independently

Why Join Us?

• Be part of a global IT team supporting employees across multiple continents.
• Work in a dynamic, multicultural environment where collaboration and innovation are valued.
• Gain experience with cutting‑edge IT technologies and be involved in meaningful projects.

Additional Information

• You will report to the IT Support Manager.
• You will be part of a highly skilled international IT team with colleagues in Canada, USA, Mexico, Finland, and other global locations.

Ready for the challenge?

We look forward to meeting you!

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Telecommunications

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