IT Support Analyst II: Endpoint Expert & Helpdesk Pro

Thetradedesk; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Trade Desk is looking for an IT Support Analyst II to provide hands-on support for endpoint devices like PCs and mobile devices. You will manage Helpdesk tickets and ensure timely solutions, while also assisting with the deployment of hardware and software.

The ideal candidate will have 3-5 years of IT support experience, excellent communication skills, and a passion for customer service. The position offers a diverse working environment and opportunities for professional growth.

Qualifications

• 3-5 years of hands-on IT support experience.
• Strong knowledge of Windows and macOS.
• Familiarity with hardware and imaging software.
• Ability to communicate effectively.

Responsibilities

• Provide hands-on support for endpoint devices.
• Manage and resolve Helpdesk tickets.
• Deploy and maintain hardware and software.
• Troubleshoot telephony, network, and application issues.

Skills

IT support experience

Windows and macOS knowledge

Excellent communication skills

Problem-solving

Tools

HP/Lenovo/Apple hardware

iOS/Android devices

Imaging software

Job description

The Trade Desk is looking for an IT Support Analyst II to provide hands-on support for endpoint devices like PCs and mobile devices. You will manage Helpdesk tickets and ensure timely solutions, while also assisting with the deployment of hardware and software.

The ideal candidate will have 3-5 years of IT support experience, excellent communication skills, and a passion for customer service. The position offers a diverse working environment and opportunities for professional growth.